Robert Rosenburg
Brooklyn,NY
Summary
With a proven track record at Maddie’s Pastries, I excel in front desk operations and customer service excellence, enhancing customer satisfaction through meticulous attention to detail and superior organizational skills. Leveraging expertise in facility maintenance and electrical product knowledge, I consistently contribute to operational efficiency and team sales goals.
Overview
23
23
years of professional experience
Work History
Receptionist
Maddie’s Pastries
06.2020 - Current
- Serve as the first point of contact for customers, providing warm and professional greetings
- Answer and route phone calls, respond to inquiries, and schedule appointments
- Manage administrative tasks, including order coordination, recordkeeping, and payment processing
- Ensure a welcoming and organized front desk environment to enhance customer satisfaction
Custodian/Cleaner
New York City School Support Services (NYCSSS)
03.2002 - 01.2020
- Company Overview: Worked under the Department of Education (DOE) before transitioning to NYCSSS
- Maintained the cleanliness and safety of school facilities, ensuring compliance with health and hygiene standards
- Oversaw daily cleaning operations for classrooms, offices, restrooms, and communal areas
- Collaborated with supervisors, including Matthew Naughtin, to ensure operational efficiency
- Worked under the Department of Education (DOE) before transitioning to NYCSSS
Sales Representative (Electrical Department)
Home Depot
- Provided expert assistance to customers on electrical products, troubleshooting, and project recommendations
- Ensured inventory accuracy and maintained department organization
Sales Representative
Target
- Assisted customers with locating products, answering questions, and providing excellent service
- Contributed to team sales goals by promoting store products effectively
Pet Care Specialist
Dog Grooming and Pet Care
- Delivered grooming services with attention to detail, ensuring customer satisfaction
- Managed the care and well-being of animals entrusted to the facility
Education
Travel and Tourism Studies -
Kingsborough Community College
01.2001
Electrical Engineering Studies -
City Tech (CUNY)
01.2000
High School Diploma -
Queens Vocational High School
01.1998
Skills
- Front Desk Operations
- Administrative Support
- Facility Maintenance & Cleaning
- Customer Service Excellence
- Electrical Product Knowledge
- Organizational Skills
- Multitasking & Time Management
References
Available upon request.
Timeline
Receptionist
Maddie’s Pastries
06.2020 - Current
Custodian/Cleaner
New York City School Support Services (NYCSSS)
03.2002 - 01.2020
Sales Representative (Electrical Department)
Home Depot
Sales Representative
Target
Pet Care Specialist
Dog Grooming and Pet Care
Travel and Tourism Studies -
Kingsborough Community College
Electrical Engineering Studies -
City Tech (CUNY)
High School Diploma -
Queens Vocational High School
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