Madeline Ticoras
Mansfield,OH
Summary
Enthusiastic and goal-oriented college graduate, I am recognized for my efficiency, productivity, and commitment to excellence. From horseback riding to playing the violin, I love the parallel relationship between the arts and sciences. I am driven to provide only the best to my clientele and establishing meaningful, professional relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Sales Associate
Advanced Dermatology Center
Mansfield, OH
07.2023 - Current
- Assisted customers with product selection, ensuring the correct size and color was selected.
- Provided information on product features and benefits to help customers make informed decisions.
- Developed relationships with regular customers by providing exceptional service during each interaction.
- Participated in staff training sessions related to sales techniques or customer service skills.
- Upsold additional products or services when appropriate to increase average transaction amounts.
- Assessed customer product needs and interests in order to best recommend suitable items.
Customer Service Associate
Graeter's Ice Cream
Oxford, OH
09.2022 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Stocked service areas with supplies.
Hospitality Lead
Snow Trails
Mansfield, OH
11.2021 - 03.2022
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Server
Red Lobster
Ontario, OH
03.2021 - 08.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons.
- Addressed complaints to kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs.
- Informed customers of daily specials and signature menu items.
Front End Manager
ABC Kitchens
Lexington, OH
11.2017 - 08.2019
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
Education
Bachelor of Arts - Biology And Spanish
Miami University
Oxford, OH05.2023
High School Diploma -
Lexington High School
Lexington, OH05.2019
Skills
- Dependable & Responsible
- Trustworthy & Honest
- Strategic & Creative
- Emotional Intelligence
- Spanish Speaking
- Relationship Builder
Languages
Spanish
Full Professional
Accomplishments
- Completed over 10 college semesters of Spanish education
- Studied abroad in Spain and France: May-Aug 2022
- 1st place state violinist- 2017
Affiliations
- Honors- National Honors Society
- Alumni- Violinist Association
- Alumni- Horseback Training
- Alumni- High School Soccer Athlete
- Activities: hot yoga, pottery, soccer, horseback riding, sewing, violinist
- Member of Storyside Church & Yoga 419
Additional Information
- I am a mother to a wonderful male, mini golden doodle named Sawyer
- I come from Greek ancestors and have 4 other siblings
- I am recognized for my sense of humor and bright smile
Certification
- CPR Certification
Volunteering/Shadowing
- Pediatric Dentistry- 50 hours
- Infinite Smiles- 8 hours
- Storyside Church- 50 hours
- Staker Dental- 8 hours
- The Gentle Dentist- 6 hours
- Patel & Dornhecker Dentistry- 4 hours
- Mark A. Massa, DDS- 8 hours
- Discovery Dental- 10 hours
- Oxford Community Arts Center- 45 hours
Timeline
Customer Sales Associate
Advanced Dermatology Center
07.2023 - Current
Customer Service Associate
Graeter's Ice Cream
09.2022 - 03.2023
Hospitality Lead
Snow Trails
11.2021 - 03.2022
Server
Red Lobster
03.2021 - 08.2021
Front End Manager
ABC Kitchens
11.2017 - 08.2019
Bachelor of Arts - Biology And Spanish
Miami University
High School Diploma -
Lexington High School