Madeline Tisdale
Knoxville,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
CVS HEALTH CORPORATION
Knoxville, Tennessee
11.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
- Analyzed member eligibility for prescription benefits in accordance with plan provisions.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
ECT 3/Dispatcher
Knox County E911
Knoxville, Tennessee
10.2018 - 03.2024
- Received incoming calls from the public and determined the nature of the emergency while assessing callers' needs and dispatching appropriate personal to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
Records Clerk
Knox County Sheriff's Department
Knoxville, TN
07.2016 - 10.2018
- Maintained confidential documents in accordance with departmental policies.
- Searched for and retrieved requested documents from archives.
- Processed requests for background checks on individuals or organizations.
- Created reports regarding arrest records, stolen property, missing persons, and multiple other non-emergent reports.
- Scanned paper documents into digital format for storage purposes.
- Answered phone calls and responded to emails from the public seeking information about police records.
Assistant Store Manager
Firehouse Subs
Knoxville, Tennessee
07.2008 - 07.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Picker/Packer
House Hasson Hardware
Knoxville, Tennessee
02.2011 - 01.2012
- Picked and pulled items for customer orders according to order slips or verbal instructions.
- Packaged items securely in boxes, bags or other containers before shipping.
- Verified accuracy of picked items against pick list or customer order.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Prepared inventory for shipment by attaching tags and labels.
Cashier
Food City
Knoxville, Tennessee
09.2005 - 02.2011
- Greeted customers and answered any questions they had about the store's products and services while providing a high level of customer service.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Pellissippi State Community College
Knoxville, TN08.2009
Skills
- Data Entry
- Database Management
- Customer Relations
- Training New Hires
- Information Security
- Critical Thinker
- Database Maintenance
- Updating Logs
- Communication Equipment Operation
- Typing proficiency
- Call Management
- Inbound and Outbound Calling
- Active Listening
- Positive and professional
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
11.2023 - Current
ECT 3/Dispatcher
Knox County E911
10.2018 - 03.2024
Records Clerk
Knox County Sheriff's Department
07.2016 - 10.2018
Picker/Packer
House Hasson Hardware
02.2011 - 01.2012
Assistant Store Manager
Firehouse Subs
07.2008 - 07.2016
Cashier
Food City
09.2005 - 02.2011
GED -
Pellissippi State Community College