Madeline Waller
Kaufman,TX
Summary
Proven leader in healthcare support, excelling in patient flow management and HIPAA compliance, significantly reducing wait times at Pediatric Adolescent & Specialist of Rockwall. Skilled in vital signs monitoring and fostering team collaboration, I ensure efficient, compassionate patient care and l confidentiality. Demonstrated adaptability and commitment to excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Pediatric Adolescent & Specialist of Rockwall
2023.08 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Lead Certified Medical Assistant
Childrens Medical Clinics of East Texas
2021.08 - 2023.08
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Cashier Team Lead
Dickies BBQ
2019.01 - 2021.08
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
No Degree - Certificate of Medical Assistant
Remington College
Garland, TX05.2020
High School Diploma -
Kaufman High School
Kaufman, TX05.2019
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Inventory and supply management
- Maintaining confidentiality
- Vital signs monitoring
- Immunization Administration
- Reliable team player
- Patient Flow Management
- CPR
- First Aid
- Adaptable
- Appointment Setting
Timeline
Certified Medical Assistant
Pediatric Adolescent & Specialist of Rockwall
2023.08 - Current
Lead Certified Medical Assistant
Childrens Medical Clinics of East Texas
2021.08 - 2023.08
Cashier Team Lead
Dickies BBQ
2019.01 - 2021.08
No Degree - Certificate of Medical Assistant
Remington College
High School Diploma -
Kaufman High School
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