Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Waller

Kaufman,TX

Summary

Proven leader in healthcare support, excelling in patient flow management and HIPAA compliance, significantly reducing wait times at Pediatric Adolescent & Specialist of Rockwall. Skilled in vital signs monitoring and fostering team collaboration, I ensure efficient, compassionate patient care and l confidentiality. Demonstrated adaptability and commitment to excellence in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Certified Medical Assistant

Pediatric Adolescent & Specialist of Rockwall
08.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Lead Certified Medical Assistant

Childrens Medical Clinics of East Texas
08.2021 - 08.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.

Cashier Team Lead

Dickies BBQ
01.2019 - 08.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

No Degree - Certificate of Medical Assistant

Remington College
Garland, TX
05.2020

High School Diploma -

Kaufman High School
Kaufman, TX
05.2019

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Vital Sign Monitoring
  • Patient documentation
  • Inventory and supply management
  • Maintaining confidentiality
  • Vital signs monitoring
  • Immunization Administration
  • Reliable team player
  • Patient Flow Management
  • CPR
  • First Aid
  • Adaptable
  • Appointment Setting

Timeline

Certified Medical Assistant

Pediatric Adolescent & Specialist of Rockwall
08.2023 - Current

Lead Certified Medical Assistant

Childrens Medical Clinics of East Texas
08.2021 - 08.2023

Cashier Team Lead

Dickies BBQ
01.2019 - 08.2021

No Degree - Certificate of Medical Assistant

Remington College

High School Diploma -

Kaufman High School

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Madeline Waller