Madeline Watkins
Tucson,AZ
Summary
Adept at resolving billing discrepancies and enhancing customer satisfaction, I significantly reduced financial errors at SonderCare Behavioral Health. My expertise in billing systems and exceptional customer service skills have streamlined operations and improved the billing accuracy. Skilled in HIPAA compliance and data entry, my contributions foster a professional and efficient work environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Billing Specialist
SonderCare Behavioral Health
Tucson, AZ
08.2022 - 02.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Front Desk Receptionist
SonderCare Behavioral Health
Tucson, AZ
12.2020 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier
Family Dollar
Tucson, AZ
03.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Pima Community College
Tucson, AZ12.2023
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Account reconciliation
- Billing statement review
- Statement preparation
- Payment transactions
- Microsoft office
- Revenue cycle management
- Records organization and review
- Listening skills
- Attention to detail
- Cash handling
- Scheduling
- Appointment scheduling
- Administrative skills
- Office organization
- Filing
- Office administration
- Computer proficiency
- Customer and client relations
- Greeting and seating clients
Timeline
Billing Specialist
SonderCare Behavioral Health
08.2022 - 02.2025
Front Desk Receptionist
SonderCare Behavioral Health
12.2020 - 02.2025
Cashier
Family Dollar
03.2018 - 01.2019
GED -
Pima Community College