Summary
Overview
Work History
Education
Skills
Languages
Timeline
Madeline Dominguez

Madeline Dominguez

Customer Service Representative
Elizabeth,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Warehouse Worker

Amazon.com, services llc
Carteret, NJ
01.2021 - 08.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Customer and Dispatching Service Representative

Heavy Duty truck repair
Jersey City, NJ
04.2020 - 07.2022
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed customer accounts and invoicing.

Marketing Associate

Wyndham Vacation Ownership
New York, NY
04.2019 - 04.2020
  • Developed marketing strategies and resolved problems to drive sales.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Created customized marketing materials to increase product awareness.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Generated leads through phone calls, emails and face-to-face interactions.

Education

High School Diploma -

Liceo Antonio Rosmini, Italy
09.2003 - 06.2008

Aesthetics Diploma - Aesthetic

Scuola Professionale L. Einaudi, Italy
06.2014 - 06.2015

Skills

  • Time Management
  • Microsoft Excel
  • Microsoft Word
  • Materials Handling and Transport
  • Loading and Unloading
  • Assembly and Production
  • Inventory Management
  • Order Picking and Processing
  • Self-Motivated and Disciplined
  • Sorting and Labeling
  • Delivery Scheduling
  • Clear Communication
  • Cleaning and Organizing
  • Cash Register Operation
  • Enter Data
  • Process Payments

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Worker - Amazon.com, services llc
01.2021 - 08.2022
Customer and Dispatching Service Representative - Heavy Duty truck repair
04.2020 - 07.2022
Marketing Associate - Wyndham Vacation Ownership
04.2019 - 04.2020
Scuola Professionale L. Einaudi - Aesthetics Diploma, Aesthetic
06.2014 - 06.2015
Liceo Antonio Rosmini - High School Diploma,
09.2003 - 06.2008

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Madeline DominguezCustomer Service Representative