Madeline Francesca Serino
Jupiter,FL
Summary
I believe that I am a goal-oriented candidate with a handful of years of experience. I am a fast learner with aptitude for maintaining big picture values through efficient day-to-day systems.
Overview
4
4
years of professional experience
Work History
Receiving Manager
Loggerhead Marinelife Center
08.2023 - Current
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Unloaded, sorted and stored incoming merchandise.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
Senior Sales Associate
Loggerhead Marinelife Center
02.2022 - 07.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Title Clerk
Dealership Services Of Palm Beach
07.2021 - 01.2022
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
Sales Associate
Loggerhead Marinelife Center
02.2020 - 07.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Bank Teller
The Village Bank
08.2019 - 01.2020
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered phone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Palm Beach State College
Palm Beach GardensFisher College
Boston, MASkills
- Time Management
- Team Collaboration
- Computer Proficiency
- Attention to Detail
- Effective Communication
- Conflict Resolution
- Customer Service
Volunteer Work
In 2023, I was apart of the research team at Loggerhead Marinelife Center as a volunteer research technician for the Leatherback season
Timeline
Receiving Manager
Loggerhead Marinelife Center
08.2023 - Current
Senior Sales Associate
Loggerhead Marinelife Center
02.2022 - 07.2023
Title Clerk
Dealership Services Of Palm Beach
07.2021 - 01.2022
Sales Associate
Loggerhead Marinelife Center
02.2020 - 07.2021
Bank Teller
The Village Bank
08.2019 - 01.2020
Palm Beach State College
Fisher College
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