Madeline J. Murillo
Kenner,LA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To work in an environment that will allow me to both learn and grow in the community as well as to advance in my own personal development. To advance in the skills necessary to be successful.
Overview
18
18
years of professional experience
Work History
Lead Patient Advocate
Kroger Specialty Pharmacy
08.2022 - Current
- Perform duties to support patients with access to patient assistance programs.
- Conducted regular follow-ups with patients.
- Contributed to a positive work environment by training new Patient Advocates and sharing best practices.
Patient Advocate
Kroger Specialty Pharmacy
10.2016 - 08.2022
- Work with patients to help them apply for assistance through Private Foundations or Manufacture programs
- Identify who needs patient assistance and types of assistance available
- Follow up with assistance programs until a final determination has been made.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
Meet and Greet Agent
Carnival Cruise Lines
04.2012 - 04.2018
- Responsible for making every customer feel welcomed as they prepare for their travels
- Answers any questions that a customer may have regarding their departure
- Report to supervisor regularly for updated schedule changes.
Front Office Coordinator/Staffing Consultant
Express Employment Professionals
05.2014 - 10.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collect client documents and information upon referral.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Customer Service/Manager
Smoothie King
11.2005 - 05.2014
- Oversee the workers of the business
- Making sure that they hold themselves as well as the company to their highest standards
- Check and record the punctuality of the team members
- Act as a mediator between the owner and the team members to inform them of new changes being made to the store
- Responsible for ordering products for the store
- Working closely with venders to inform them of any changes to an order quantity
- Responsible for making sure that the store is kept clean every day
- Responsible for the money intake in the store being sure to allow for the adequate amount of change at the end of each business day
- Excellent customer service skills making sure that the customer is satisfied with his/her order
- Work with customers to ensure that they are happy with their purchase
- Hire new members of the team when approved by the owner.
Customer Service
Louisiana Best Seafood LLC
09.2011 - 01.2012
- Responsible for analyzing all paperwork coming and going out of the business including payroll documentations for employees
- Communicated with customers in both English and Spanish and translated for other employees.
Education
Masters of Social Work - Mental Health
Southern University At New Orleans
New Orleans, LA05.2023
Bachelors of Science: Biology -
University of New Orleans
New Orleans, LA05.2013
Skills
- Decision-making
- Critical thinking
- Performance evaluation
- Computer literacy
- Organizational skills
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Advocate
Kroger Specialty Pharmacy
08.2022 - Current
Patient Advocate
Kroger Specialty Pharmacy
10.2016 - 08.2022
Front Office Coordinator/Staffing Consultant
Express Employment Professionals
05.2014 - 10.2016
Meet and Greet Agent
Carnival Cruise Lines
04.2012 - 04.2018
Customer Service
Louisiana Best Seafood LLC
09.2011 - 01.2012
Customer Service/Manager
Smoothie King
11.2005 - 05.2014
Masters of Social Work - Mental Health
Southern University At New Orleans
Bachelors of Science: Biology -
University of New Orleans
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