Madelline Ibarra
San Antonio,TX
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to hep your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Appointment Setter/ Data Entry
GE Express Leasing
10.2022 - Current
- Coordinated appointments according to established scheduling guidelines.
- Utilized computerized appointment scheduling system and supported updates.
- Communicated additions, cancellations, and special requests for appointment schedules to appointment parties,
- Enhanced customer experience through thoughtful follow-up emails after each call or meeting.
- Completed accurate and efficient data entry and database updates to support business operations.
- Reviewed and updated account information in company computer system.
Studio Operations Manager
Eastwest Studios
10.2021 - 11.2022
- Prepared staff work schedules and assigned team members to specific duties.
- Provided information about in-house rentals.
- Handled multiple incoming and outgoing calls to book sessions and resolve any issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Housekeeper/Small Business Owner
Maddie's Cleaning Co.
12.2019 - 11.2021
- Defined strategy and trained staff to manage day-to-day business operations.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Prepared staff work schedules and assigned specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Receptionist
Diamonds Direct
06.2018 - 12.2019
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided typing, word processing and clerical support and assisted with special projects.
- Operated multi-line telephone systems to answer incoming calls and accurately direct callers to appropriate employees.
Hostess/ Server
Twin Peaks Restaurants
12.2014 - 10.2018
- Answered telephone calls to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Provided exceptional service to high volume of daily customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
No Degree - Biology
Northwest Vista College
San Antonio, TX06.2018
High School Diploma -
Louis D. Brandeis
San Antonio, TX06.2014
Skills
- Inventory Tracking And Management
- Desktops, Laptops and Mobile Devices
- Staff Scheduling
- Data Entry
- Organizational Structuring
- Appointment Booking
- Time Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Multi-line Telephone Systems
Timeline
Appointment Setter/ Data Entry
GE Express Leasing
10.2022 - Current
Studio Operations Manager
Eastwest Studios
10.2021 - 11.2022
Housekeeper/Small Business Owner
Maddie's Cleaning Co.
12.2019 - 11.2021
Receptionist
Diamonds Direct
06.2018 - 12.2019
Hostess/ Server
Twin Peaks Restaurants
12.2014 - 10.2018
No Degree - Biology
Northwest Vista College
High School Diploma -
Louis D. Brandeis
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