Madelline Romero
Pasadena
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
5
5
years of professional experience
Work History
Store Manager
TitleMax
Houston
03.2026 - Current
- Managed daily store operations and ensured compliance with company policies.
- Conducted regular staff meetings to communicate updates and improve teamwork.
- Implemented loss prevention strategies to minimize theft and fraud risks.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
Beautician
Personal Business
Pasadena
01.2024 - Current
- Consulted with clients to determine their beauty needs and preferences.
- Maintained a clean and organized workspace for optimal client safety.
- Provided a variety of skin care treatments such as facials, waxing, bleaching and threading.
- Developed strong relationships with clients through great customer service skills.
- Applied makeup to achieve desired day-to-day and special event looks.
- Applied makeup professionally including special occasion looks such as weddings.
- Collected payment from customers and scheduled next appointments.
- Designed custom hairstyles according to clients' requests using scissors, razors, combs, brushes, curling irons and blow dryers.
Customer Service Representative
TitleMax
Houston
01.2026 - 03.2026
- Assisted customers with loan inquiries and account management.
- Provided accurate information about TitleMax services and policies.
- Resolved customer complaints and escalated issues when necessary.
- Handled cash transactions and ensured accurate balancing of registers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Completed day-to-day duties/errands accurately and efficiently.
Assembly Line Production Worker
Sanderson Farms Processing Plant
Bryan
06.2023 - 12.2023
- Performed quality checks on products to ensure they met company standards.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed component assembly with minimal supervision to meet deadlines.
- Rotated through various positions on the assembly line as needed by management.
- Adhered to all safety protocols while performing assembly tasks daily.
Chiropractor Compliance Coordinator
City Wide
Houston
10.2022 - 05.2023
- Assisted patients in understanding treatment plans and chiropractic procedures.
- Conducted patient assessments to identify pain areas and mobility issues.
- Collaborated with healthcare professionals to coordinate patient care and referrals.
- Maintained accurate patient records in compliance with privacy regulations.
- Supported clinic operations by organizing appointment schedules and managing front desk tasks.
- Documented and maintained accurate and updated patient case histories.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Worked with patient Car Accident lawyers to ensure patient compliance for their injury cases.
Wireless Sales Associate
Premium Retail Services Inc
Pasadena
06.2021 - 07.2022
- Engaged customers to assess their wireless needs and recommend suitable solutions.
- Demonstrated product features and services to enhance customer understanding and satisfaction.
- Processed sales transactions accurately using point-of-sale systems and software.
- Developed relationships with new customers through networking opportunities within the community.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Utilized promotional materials such as brochures, flyers and product displays to increase brand awareness.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Tegeler Career Center
Pasadena, TEXASSkills
- Cosmetology
- Customer Compliance Management
- Inventory management
- Bank and safe deposits
- POS systems
- Flexible schedule
- Call center experience
- Organizational skills
- Store operations
- Goals and performance
- Employee supervision and motivation
- Advertising and marketing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Mother of 1
- Church
- Cosmetology
- Art
- Walking outdoors
Accomplishments
- February 2026, earned 1st performance-based promotion as Assistant Store Manager in Titlemax.
- March 2026, earned 2nd performance-based promotion as Store Manager Titlemax.
References
References available upon request.
Timeline
Store Manager
TitleMax
03.2026 - Current
Customer Service Representative
TitleMax
01.2026 - 03.2026
Beautician
Personal Business
01.2024 - Current
Assembly Line Production Worker
Sanderson Farms Processing Plant
06.2023 - 12.2023
Chiropractor Compliance Coordinator
City Wide
10.2022 - 05.2023
Wireless Sales Associate
Premium Retail Services Inc
06.2021 - 07.2022
Tegeler Career Center