Hannah Nix
Wetumpka
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
CosmoProf
Montgomery
09.2022 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of 6 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by 50%
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Implemented customer service initiatives that improved overall satisfaction ratings by 100%
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Implemented effective loss prevention measures resulting in a 15% reduction in inventory shrinkage
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Coordinated with corporate headquarters on product assortment decisions based on local market demands
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Administrative Assistant
Caravita Village
Montgomery
07.2021 - 09.2022
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
- Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
Retail Sales Associate
CosmoProf
Montgomery
01.2022 - 06.2022
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Engineering Assistant
Alabama Department Of Transportation
Montgomery
09.2020 - 04.2021
- Conducted various tests and experiments in the engineering lab to support research and development projects
- Calibrated and maintained laboratory equipment, ensuring accurate and reliable test results
- Performed quality control checks on materials and components used in manufacturing processes
- Collaborated with cross-functional teams to troubleshoot technical issues and identify solutions
- Documented test procedures, observations, and results accurately for future reference
- Managed inventory of lab supplies, reordering as needed to ensure uninterrupted workflow
- Maintained a clean and organized work area to comply with safety regulations
- Operated specialized software programs or tools required for data analysis or simulations
- Troubleshot equipment malfunctions or abnormalities, performing repairs or coordinating maintenance when necessary
- Contributed to the development of standard operating procedures (SOPs) for lab processes
- Supported product validation activities by conducting performance testing under different conditions
- Analyzed test data using statistical methods such as regression analysis or hypothesis testing
- Prepared detailed reports summarizing experimental findings, including graphs, charts, tables
- Assisted in the assembly of prototype models using hand tools or power tools
- Maintained accurate records of all tests performed along with any modifications made during experimentation process
Administrative Assistant II
Alabama Department Of Transportation
Wetumpka
08.2018 - 09.2020
- Provided comprehensive administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Maintained confidential files and records, ensuring accuracy and accessibility for quick retrieval
- Prepared professional correspondence, reports, and presentations using Microsoft Office Suite
- Managed office supplies inventory and placed orders to ensure uninterrupted workflow
- Screened incoming calls and emails, prioritizing messages and responding in a timely manner
- Assisted with the onboarding process of new employees by preparing orientation materials and conducting facility tours
- Created efficient filing systems to improve document organization and retrieval processes
- Performed data entry tasks accurately while maintaining high attention to detail in fast-paced environments
- Managed multiple calendars simultaneously while resolving scheduling conflicts efficiently
- Served as a point of contact for internal staff members, vendors, and clients, resolving inquiries or redirecting them appropriately
- Maintained office equipment, scheduling repairs when necessary, to ensure smooth operations
- Compiled data from various sources into comprehensive reports, presenting findings to management team
- Managed confidential information with utmost discretion and professionalism
Administrative Assistant
Alabama Department Of Transportation
Montgomery
08.2017 - 08.2018
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
Education
GED -
Tenfold State Community College
Montgomery, AL07-2009
Skills
- Sales management
- Inventory management
- Customer service
- Employee training
- Visual merchandising
- Team leadership
- Data analysis
- Loss prevention
- Budget management
- Marketing strategy
- Performance evaluation
- Regulatory compliance
- Community engagement
- Written communication
- Sales tracking
- Self motivation
- Store displays
- Change management
- Hourly shift management
- Relationship building and management
- Direct sales
- Management team building
- Special promotions planning
- Training management
- Shift scheduling
- Excellent communication
- Problem-solving aptitude
- Organizational skills
- Retail sales techniques
- Cosmetology
- Cash management
- Multitasking and organization
- Communication
- Scheduling
- Problem-solving
- Business management
- Work Planning and Prioritization
- Employee motivation
- Staff development
- Customer service management
- Continuous improvement
- Leadership development
- Adaptability
- Sales expertise
- Business marketing
- Inventory tracking and management
- Purchasing and planning
- Performance evaluation and monitoring
- Retail merchandise quality standards
- Relationship building
- Schedule management
- Performance evaluations
- Team motivation
- Strategic thinker
- Employee engagement
References
References available upon request.
Timeline
Store Manager
CosmoProf
09.2022 - Current
Retail Sales Associate
CosmoProf
01.2022 - 06.2022
Administrative Assistant
Caravita Village
07.2021 - 09.2022
Engineering Assistant
Alabama Department Of Transportation
09.2020 - 04.2021
Administrative Assistant II
Alabama Department Of Transportation
08.2018 - 09.2020
Administrative Assistant
Alabama Department Of Transportation
08.2017 - 08.2018
GED -
Tenfold State Community College