Madelyn Alexander
Kissimmee,FL
Summary
Proven leader and entrepreneurial spirit from Top 2 Bottom Deep Cleaning Services, LLC, adept in customer relations and work planning. Excelled in building strong customer relationships, enhancing loyalty, and optimizing operational efficiency. Demonstrates exceptional attention to detail and prioritization, ensuring high-quality service delivery and fiscal responsibility.
Overview
22
22
years of professional experience
Work History
Business Owner
Top 2 Bottom Deep Cleaning Services,LLC
08.2012 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting.
- Trained and motivated employees to perform daily business functions.
Production Planner/Customer Services Rep.
Aercon Florida, LLC
05.2005 - 02.2012
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Services Rep.
Western Union Call Center
09.2002 - 03.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree -
Mercer County Community College
Trenton, NJ05.1996
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Entrepreneurial personality
Relationship Building
Work Planning and Prioritization
Timeline
Business Owner
Top 2 Bottom Deep Cleaning Services,LLC
08.2012 - Current
Production Planner/Customer Services Rep.
Aercon Florida, LLC
05.2005 - 02.2012
Customer Services Rep.
Western Union Call Center
09.2002 - 03.2005
No Degree -
Mercer County Community College
Similar Profiles
Nestor E. NadalNestor E. Nadal
NA at Two Guys Top 2 Bottom Cleaning LLCNA at Two Guys Top 2 Bottom Cleaning LLC
Roza MEGRARoza MEGRA
Housekeeper at Top 2 Bottom CleaningHousekeeper at Top 2 Bottom Cleaning
Logan RoseLogan Rose
Cleaning Crew Member at Two Guys Top 2 BottomCleaning Crew Member at Two Guys Top 2 Bottom