Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Brandel

Kalamazoo,MI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail/sales position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

David's Bridal
02.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Manager/Performer

Princess Party Chicago
04.2018 - 08.2022
  • Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts -

Western Michigan University
Kalamazoo, MI
04.2024

Skills

  • Data Entry
  • Appointment Scheduling
  • Computer Proficiency
  • Complaint Resolution
  • Scheduling
  • Call Management

Timeline

Customer Service Representative

David's Bridal
02.2022 - 08.2023

Manager/Performer

Princess Party Chicago
04.2018 - 08.2022

Bachelor of Arts -

Western Michigan University

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Madelyn Brandel