Madelyn Burton
Washington,DC
Summary
As a recent graduate of a Medical Assistant program with a certificate in Medical Interpreting, I'm eager to enter the healthcare field with a strong foundation in wellness, peer recovery facilitation, and professional leadership. Throughout my 18+ years of working in the fitness industry and recent experience in the recovery community, I have exceptional interpersonal skills that combine a detail-oriented and compassionate care approach. I am a proactive learner who is committed to mastering new clinical challenges while delivering outstanding patient support in a new medical environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Peer Recovery Coach and Group Facilitator
Peer Seattle
Seattle, WA
11.2022 - 06.2025
- Promoted from Front Desk Coordinator to Peer Recovery Coach based on exceptional performance, reliability, and mastery of facility operations and client relations.
- Provided one-on-one guidance and advocacy for diverse peers, developing personalized recovery plans and utilizing therapeutic communication to support complex health and wellness goals.
- Co-created and led a unique movement-based support group focused on trauma-informed recovery, integrating physical wellness with emotional support to improve client outcomes.
- Maintained strict adherence confidentiality standards, ensuring the safety and well-being of all clients.
Group Exercise Instructor
Seattle Athletic Club
Seattle, WA
03.2007 - 06.2025
- Monitored participant physical abilities and form to ensure safety, providing proactive, sensitive corrective guidance to prevent injury and optimize health outcomes.
- Developed evidence-based wellness programming that increased attendance and maintained retention rate through personalized outreach and high-touch communication, including hand-written cards.
- Commended for a "team-first" work ethic, consistently ensuring schedule coverage and seamless departmental flow by providing immediate substitute support for colleagues.
- Maintained a sterile and organized environment by strictly adhering to equipment sanitization protocols and safety standards, ensuring a high-end experience for all members.
Juice Bar Barista
The Juicy Cafe
Seattle, WA
04.2006 - 06.2011
- Served as a founding employee, playing a key role in the successful transition and expansion from a small-scale shop to a multi-location, female-owned business chain.
- Efficiently managed high-traffic periods, providing hundreds of personalized service interactions daily while maintaining a positive, professional environment.
- Strictly adhered to rigorous equipment sanitization and safety protocols, consistently maintaining an immaculate and compliant workspace.
- Sanitized a wide variety of equipment, including the juicer each day and night, and kept the cafe in an immaculate, cleanly condition.
- Elevated brand loyalty by actively tracking individual customer preferences and developing new menu items based on client feedback and wellness trends.
Education
Bachelor of Arts - Journalism
University of Washington
Seattle, WA06-2009
Associate of Arts - General
Spokane Community College
Spokane, WAHigh School Diploma -
Joel E. Ferris High School
Spokane, WA06-2002
Skills
- HIPAA compliance
- Medical terminology knowledge
- Vital signs monitoring
- Compassionate patient-centered care
- Reliable team player
- Conflict resolution and problem solving
- Exceptional customer service
- Therapeutic communication
- Client relations and retention
- Specimens collection and processing
- Dedicated to upholding legal and ethical integrity as well as professional boundaries in sensitive wellness environments
- Proficient in Spanish and certified in Medical Interpreting
Accomplishments
- Spearheaded a personalized client-retention initiative during the COVID-19 pandemic, utilizing hand-written correspondence to maintain community morale and ensure a positive return rate post-pandemic
- Selected as 1 of 14 nationwide applicants out of 10,000 for a prestigious international reporting internship in Lima, Peru; demonstrated high-level adaptability and bilingual communication in a high-pressure, detail and fact-focused job
- Demonstrated high-level adaptability and a 'team-first' mindset by seamlessly stepping in to lead various class formats on short notice, ensuring uninterrupted service and a high-quality member experience
Certification
- Red Cross Basic Life Support
- HIPPA Compliance Certified - trained in protected health information protocols and patient privacy regulations.
- Mandated Reporter Training
- Spanish language Medical Interpreter Certification
- Red Cross First Aid and CPR
- CCAR (Connecticut Community for Addiction and Recovery) Peer Recovery Coach Certification
- CCAR (Connecticut Community for Addiction and Recovery) Group Facilitator Certification
- 500-hour Yoga Instructor certification
- ACE (American Council on Exercise) Certification in Group Fitness
Timeline
Peer Recovery Coach and Group Facilitator
Peer Seattle
11.2022 - 06.2025
Group Exercise Instructor
Seattle Athletic Club
03.2007 - 06.2025
Juice Bar Barista
The Juicy Cafe
04.2006 - 06.2011
Bachelor of Arts - Journalism
University of Washington
Associate of Arts - General
Spokane Community College
High School Diploma -
Joel E. Ferris High School