Madelyn Campano
Brookline,NH
Summary
Driven business development and clinical outreach professional with a decade of experience in healthcare operations, growth strategy, and relationship building. Currently serving as Director of Business Development at Kiwi Recovery and Director of Admissions, driving census growth, expanding referral partnerships, and leading market expansion initiatives. Proven ability to build high-performing referral networks, optimize admissions processes, and align clinical services with strategic business objectives. Adept at relationship management, data-driven decision-making, and genuine passion for supporting others.
Overview
8
8
years of professional experience
Work History
Director of Business Development and Admissions
Kiwi Recovery LLC
Concord, MA
01.2024 - Current
- Drive business development strategy through targeted marketing initiatives and the cultivation of high-value referral partnerships and community relationships.
- Collaborate with clinical and executive leadership to align referral pipelines and admissions strategy with program capacity, client demand, and organizational growth goals.
- Oversee admissions operations to maximize inquiry-to-admission conversion while ensuring compliance and operational efficiency.
- Manage insurance verification and authorization processes to support timely admissions and optimize revenue realization.
- Utilize CRM data to track leads, analyze performance trends, and refine outreach strategies to increase conversion rates and census growth.
- Cultivate referral partnerships and build strategic relationships with key community stakeholders, including hospitals, crisis response teams, primary care providers, schools, town authorities, and other healthcare and community organizations.
ABA Therapist
Gateways Community Services
Nashua , NH
12.2022 - 12.2024
- Provided individualized daily care and behavioral support for an adult with Autism Spectrum Disorder (ASD), ensuring safety, consistency, and emotional well-being.
- Implemented Applied Behavior Analysis (ABA) strategies to build independence, communication, and positive behaviors.
- Supported community integration through social, recreational, and vocational activities to promote confidence and engagement.
- Developed structured routines and adaptive interventions tailored to cognitive and emotional needs.
- Monitored and documented behavioral data to track progress and guide care strategies.
CNA
Ayer Valley Rehab and Nursing
Ayer, MA
01.2018 - 01.2020
- Provided compassionate care for elderly residents with Alzheimer’s, dementia, hospice, and rehabilitation needs in long- and short-term care settings.
- Assisted with daily living activities, including bathing, dressing, feeding, and mobility, while preserving dignity and comfort.
- Monitored and documented vital signs, behavior changes, and intake/output, reporting concerns to the nursing staff.
- Supported hospice residents and families with end-of-life care, emotional support, and interdisciplinary communication.
- Collaborated with nurses, therapists, and CNAs to deliver individualized care plans, and ensure continuity of care.
Education
Bachelor of Science - Business Administration And Marketing
Southern New Hampshire University
Hooksett, NH09-2023
Associate of Science - Liberal Arts And Sciences
Middlesex County College
Bedford, MA06-2021
High School Diploma -
Nashoba Valley Technical High School
Westford, MA06-2019
Skills
- Building and nurturing strong referral relationships
- Identifying growth opportunities and turning them into results
- Leading admissions teams with a focus on efficiency and care
- Driving sustainable census and revenue growth
- Communicating effectively with partners, families, and stakeholders
- Using data to guide smarter business decisions
- Collaborating across clinical and operational teams
- Creating positive client and patient experiences from first contact
Timeline
Director of Business Development and Admissions
Kiwi Recovery LLC
01.2024 - Current
ABA Therapist
Gateways Community Services
12.2022 - 12.2024
CNA
Ayer Valley Rehab and Nursing
01.2018 - 01.2020
Bachelor of Science - Business Administration And Marketing
Southern New Hampshire University
Associate of Science - Liberal Arts And Sciences
Middlesex County College
High School Diploma -
Nashoba Valley Technical High School