Madelyn Carlton
659 62nd St Springfield,Oregon
Summary
Empathetic Professional with a background in patient care, customer service, and staff training. Well versed in anticipating needs and addressing concerns. Recognized for maintaining high standards of care as well as fostering open communication within teams. Excited to start working as a realtor and bring my commitment to improving the lives of others through compassion and dedication to this new opportunity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
PeaceHealth Sacred Heart Medical Center at Riverbend
11.2025 - Current
- Communicated effectively with patients and families regarding care procedures and needs.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Lead CNA
Marquis Post Acute Rehab
07.2024 - 11.2025
- Trained new CNA staff on best practices for patient care, safety procedures, and documentation protocols.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
Direct Support Professional
SISO
08.2023 - 03.2024
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Facilitated communication between clients and their families, ensuring clear understanding of needs and preferences.
- Assisted in developing individualized care plans, tailoring services to meet specific client goals and requirements.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Kitchen Staff Member
Noodles & Company
10.2022 - 07.2023
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted team members during peak hours to enhance service speed and quality.
- Trained new staff on food preparation procedures and safety protocols.
Closing Supervisor
Subway
01.2020 - 08.2022
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new staff on customer service protocols and food preparation processes.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Maintained accurate financial records, overseeing cash handling procedures at closing shifts.
Education
High School Diploma -
Thurston High School
Springfield, OR06-2022
Skills
- Compassion and empathy
- Detail Oriented
- Time management
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Relationship building
- Conflict resolution
- Patient care coordination
- Teamwork and collaboration
Certification
- CNA - Certified Nurse Assistant
- CPR/BLS License
- Currently attaining Real Estate License
- Oregon Drivers License
Timeline
CNA
PeaceHealth Sacred Heart Medical Center at Riverbend
11.2025 - Current
Lead CNA
Marquis Post Acute Rehab
07.2024 - 11.2025
Direct Support Professional
SISO
08.2023 - 03.2024
Kitchen Staff Member
Noodles & Company
10.2022 - 07.2023
Closing Supervisor
Subway
01.2020 - 08.2022
High School Diploma -
Thurston High School