Madelyn Charlesworth
Auburn,WA
Summary
Taught through hands-on experience and mentorship, I was able to develop a proficient understanding of technical systems within the air cargo industry. I'm a detail-oriented individual who thrives when working with others. Known for my hardworking, goal-oriented approach, I am committed to always putting my best foot forward and showcasing excellence.
Overview
8
8
years of professional experience
Work History
Cargo Testing & Training Agent
Alaska Airlines
02.2024 - Current
- Test case writing and execution of a full regression suite for routine system releases as well as testing of new features and bug fixes
- Action items submitted by users related to iCargo, POS devices, and Citrix such as queries, concerns, and permissions
- Create thoroughly detailed SOPs to be shared with business users for their reference of defined processes
Customer Service Agent
Alaska Airlines
10.2021 - 02.2024
- Interact and assist guests with ticketing and flight issues; ensuring a smooth and hassle free travel experience
- Coach and train agents of various skill levels in how to use Image, Sabre, and mobile apps for both lobby and gate agent duties
- Communicate over the phone with agents and guests alike regarding the processes for transporting goods on Alaska Air Cargo
Barista
Auntie Irene’s
05.2020 - 09.2021
- Custom prepare hot, iced and blended drinks as well as ice cream and made-to-order food items for guests throughout a shift
- Consistently deliver exceptional customer service while managing high stress situations
- Attend to the tidiness of the shop; replenishing necessary supplies
- Complying with Health Department regulations during COVID
Hostess/Expeditor
Black Angus Steakhouse
06.2017 - 08.2019
- Welcoming guests and enforcing an inviting environment for them as soon as they walk through the door
- Answer phones in a timely, yet pleasant manner
- Maintaining a consistent seating rotation not just for guests, but for servers as well
- Detailing plates, ensuring they are complete and up to company standards before being presented to guests
Education
Washington State University
Pullman, WA01.2020
Associate of Arts -
Green River College
Auburn, WA01.2020
Diploma -
Auburn Mountainview High School
Auburn, WA06.2019
Skills
- Attention to detail
- Type 60 WPM
- Dependable
- Technical support
- Multi-tasking
- Critical thinking
- Customer service
Awards
- Alaska Airlines Breakthrough Performance Award
- Girl Scout Silver Award
- Rainier Middle School Leadership Award
Timeline
Cargo Testing & Training Agent
Alaska Airlines
02.2024 - Current
Customer Service Agent
Alaska Airlines
10.2021 - 02.2024
Barista
Auntie Irene’s
05.2020 - 09.2021
Hostess/Expeditor
Black Angus Steakhouse
06.2017 - 08.2019
Washington State University
Associate of Arts -
Green River College
Diploma -
Auburn Mountainview High School
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