Madelyn Chavez-Amaya
Glen Burnie,MD
Summary
College student delivering exceptional customer experiences through bilingual communication in English and Spanish. Managed transactions while maintaining accurate records and operational efficiency. Contributed to a positive service environment and high client satisfaction.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Barista
Kokee Tea
Hanover, Maryland
06.2025 - 08.2026
- Greeted customers and efficiently took orders for coffee drinks, food items, and other beverages to enhance the service flow.
- Delivered excellent customer service by engaging with patrons and promptly answering questions to enhance their experience.
- Studied and memorized recipes for various specialty coffee drinks and seasonal offerings to ensure accurate preparation.
- Ensured cleanliness and organization of the tea preparation area to create an inviting atmosphere.
Team Member
Urban Air Trampoline and Adventure Park
Glen Burnie, Maryland
11.2024 - 08.2025
- Operated cash registers, accurately processing payments and enhancing customer experience.
- Maintained clean and organized work area to support efficient workflow and safety throughout the shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Monitored equipment to ensure optimal functionality, minimizing downtime during operating hours.
Cashier
Blass supermarket
Glen Burnie, Maryland
07.2022 - 10.2023
- Processed transactions accurately and efficiently, contributing to a seamless shopping experience.
- Communicated effectively with customers, fostering a friendly and respectful shopping environment.
- Maintained professionalism while resolving issues with dissatisfied customers, enhancing customer satisfaction.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06-2026
Skills
- Food safety practices
- Cash management
- Strong customer service orientation
- Exceptional customer service
- Calm customer interaction
- Multitasking
- Time management
- Verbal and written communication
- Bilingual: Fluent in English and Spanish
Availability
Monday-Wednesday: Unavailable
Thursday: 3:00PM-Close
Friday-Sunday: Open availability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista
Kokee Tea
06.2025 - 08.2026
Team Member
Urban Air Trampoline and Adventure Park
11.2024 - 08.2025
Cashier
Blass supermarket
07.2022 - 10.2023
High School Diploma -
Glen Burnie High School