Patient care and healthcare environments, supporting patient safety and comfort, working in fast-paced clinical settings, teamwork in interdisciplinary healthcare teams, and developing hands-on clinical skills
Madelyn Cooper
Luling,LA
Summary
Motivated and reliable professional with experience in customer service, leadership, and high-paced environments. Demonstrates strong communication, organization, and multitasking skills developed through roles in hospitality and camp management. Proven ability to remain calm under pressure, prioritize safety, and respond effectively to the needs of others. Brings experience supervising individuals, coordinating tasks, and maintaining structured, efficient environments. Committed to providing compassionate, attentive support and contributing to a positive, team-oriented healthcare setting.
Overview
7
7
years of professional experience
Work History
Summer Camp Manager
Grand Ridge Country Club
Luling, LA
05.2024 - Current
- Coordinated daily activities and schedules for campers, ensuring a structured environment.
- Implemented safety protocols, promoting a secure atmosphere for all participants.
- Developed engaging program content, enhancing camper participation and enjoyment.
- Trained and supervised staff in activity execution and camper interaction strategies.
- Managed inventory of supplies and equipment, maintaining readiness for camp activities.
- Fostered positive relationships with parents through regular updates and feedback sessions.
- Adapted programs based on camper feedback, improving overall satisfaction rates.
- Organized special events, increasing community engagement and camp visibility.
- Maintained a safe environment for campers through strict adherence to safety protocols and guidelines.
- Managed staff scheduling, ensuring full coverage for all camp activities throughout the summer season.
- Established clear communication channels between staff members, fostering teamwork and collaboration across departments within the summer camp setting.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
Bartender
Grand Ridge Country Club
Luling, LA
12.2023 - Current
- Crafted innovative cocktails and beverages to enhance guest experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Trained new staff on bartending techniques and customer service best practices.
- Monitored compliance with health and safety regulations during beverage preparation.
- Collaborated with event coordinators to provide tailored drink services for special occasions.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Summer Camp Counselor
Grand Ridge Country Club
Luling, LA
05.2023 - 08.2024
- Developed and implemented engaging activities for diverse age groups, enhancing social skills and teamwork.
- Supervised daily camp operations, ensuring safety protocols were followed and maintaining a positive environment.
- Collaborated with fellow counselors to create schedules that maximized participation in all camp programs.
- Monitored camper progress, providing feedback to parents and adjusting activities based on individual needs.
- Established strong relationships with campers, fostering trust and encouraging personal growth throughout the summer.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Restaurant Hostess
Grand Ridge Country Club
Luling, LA
05.2019 - 11.2021
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth flow of operations.
- Managed reservation system, optimizing table assignments for maximum efficiency during peak hours.
- Collaborated with kitchen and waitstaff to coordinate service timing and enhance guest experiences.
- Trained new host staff on procedures, enhancing team performance and consistency in service delivery.
- Monitored dining area for cleanliness and organization, contributing to overall ambiance of restaurant.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Hahnville High School
Boutte, LA05-2023
Skills
- Task prioritization
- Clinical judgment
- Self-reflection
- Quality of care standards
- Critical thinking
- Attention to detail
- Problem-solving
- Patience and empathy
- Compassionate communication
- Decision-making
- Active listening
Interests
Timeline
Summer Camp Manager
Grand Ridge Country Club
05.2024 - Current
Bartender
Grand Ridge Country Club
12.2023 - Current
Summer Camp Counselor
Grand Ridge Country Club
05.2023 - 08.2024
Restaurant Hostess
Grand Ridge Country Club
05.2019 - 11.2021
High School Diploma -
Hahnville High School