Madelyn Copier
Pleasant Grove,Utah
Summary
I really enjoy helping people and making sure they get the help and service they need. I have a lot of experience in the customer care world both in person and online. I also have experience with social media and managing a professional social media account.
Overview
5
5
years of professional experience
Work History
Customer Care Expert
Pura
Pleasant Grove, UT
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed timely and effective replacement of damaged or missing products.
Personal Assistant
Lyndsey Ercanbrack
American Fork, UT
12.2021 - 09.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed all social media post as well as great responses.
- Attended meetings, took notes and tracked action items.
Assistant Manager
Osmond Designs
Lehi, UT
08.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Smoothie Maker
Roxberry
Highland
11.2018 - 08.2020
- Took customer orders and accurately processed in system.
- Created quality beverages for customers following recipes and presentation standards.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
Education
High School Diploma -
American Fork High School
American Fork, UT05.2020
Skills
- Conflict Resolution
- Time Management
- Problem Solving
- Multitasking
- Critical Thinking
- Positive Attitude
Timeline
Customer Care Expert
Pura
09.2022 - Current
Personal Assistant
Lyndsey Ercanbrack
12.2021 - 09.2022
Assistant Manager
Osmond Designs
08.2020 - 09.2022
Smoothie Maker
Roxberry
11.2018 - 08.2020
High School Diploma -
American Fork High School
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