Madelyn Council
Arlington,TX
Summary
Dynamic Account Manager with a proven track record at UES, excelling in client relations and customer service. Skilled in developing impactful marketing materials and resolving escalated issues, enhancing client satisfaction. Strong teamwork and documentation abilities drive successful outcomes in fast-paced environments. Committed to fostering positive relationships and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Account Manager
UES
Arlington
12.2025 - Current
- Developed marketing materials to support client engagement initiatives and promotions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
PCT
Medical City Dallas
Dallas, TX
10.2024 - Current
- Assisted nursing staff with patient care tasks including bathing, dressing, and feeding.
- Monitored vital signs and reported changes to healthcare team members.
- Maintained cleanliness and organization of patient rooms and equipment.
- Provided emotional support to patients, fostering a compassionate environment.
PCT
Texas Health Arlington Memorial Hospital
Arlington
02.2022 - 08.2024
- Assisted in transporting patients to various departments within the facility.
- Documented patient information accurately in electronic health record systems.
- Followed safety protocols to ensure patient well-being during care activities.
- Collaborated with interdisciplinary teams to enhance overall patient care experience.
Call Center Representative
Holiday Inn Club Vacation
Pantego
01.2020 - 05.2022
- Managed high-volume inbound calls to resolve customer inquiries and issues effectively.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer interactions.
- Provided product information and support to enhance customer satisfaction and retention.
- Resolved escalated complaints by employing effective problem-solving techniques and maintaining professionalism.
Receptionist
Freedom Event Services
Dallas
09.2018 - 11.2019
- Maintained accurate records of appointments and client interactions using CRM software.
- Oversaw daily administrative tasks, ensuring adherence to company policies and standards for service excellence.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Material Handler
New Breed
Fort Worth
09.2017 - 09.2018
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Received, inspected, and documented incoming shipments for quality assurance compliance.
- Organized inventory storage to optimize space and improve accessibility of materials.
- Coordinated with team members to streamline order fulfillment processes and reduce delays.
Education
High School Diploma -
Paris High School
Paris, TX06-2012
High School Diploma -
Paris High School
Paris, TX06-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Documentation and reporting
Timeline
Account Manager
UES
12.2025 - Current
PCT
Medical City Dallas
10.2024 - Current
PCT
Texas Health Arlington Memorial Hospital
02.2022 - 08.2024
Call Center Representative
Holiday Inn Club Vacation
01.2020 - 05.2022
Receptionist
Freedom Event Services
09.2018 - 11.2019
Material Handler
New Breed
09.2017 - 09.2018
High School Diploma -
Paris High School
High School Diploma -
Paris High School