Madelyn Cox
Lancing,TN
Summary
Experienced clinical and service professional with strengths in communication, conflict resolution, and team leadership. Trusted to support safe environments, maintain confidentiality, and deliver accurate documentation.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Clinical Assistant
Youth Opportunity Investments
08.2025 - Current
- Coordinated intake, discharge, and transition paperwork for youth receiving behavioral health services.
- Monitored resident safety, reported concerns, and followed crisis response procedures.
- Assisted with medication administration workflows and maintained accurate compliance records.
- Supported clinical staff with daily documentation, treatment plan updates, and resident progress notes.
- Tracked confidential records, incident reports, and service documentation with strong attention to detail.
- Facilitated communication between counselors, case managers, and care teams to align resident support.
Lead Waitress
Partners Pizza
01.2019 - 04.2025
- Led dining room service flow to maintain prompt, accurate guest experiences
- Trained new servers on menu knowledge, POS use, and service standards
- Coordinated table assignments to balance workload and reduce wait times
- Resolved guest concerns quickly to support satisfaction and repeat business
- Monitored order accuracy between kitchen and front-of-house staff
- Supervised closing duties, including cash handling, cleaning, and restocking
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
Education
Bachelor of Science - Criminal Justice
Tennessee Wesleyan University
Athens05-2025
Associate of Science - Criminal Justice
Roane State Community College
Harriman, TN05-2022
Skills
- Case documentation
- Patient confidentiality
- Behavioral health training
- Mental health support
- Telephone communication
- Written communication
- Relationship building
- Conflict resolution
Certification
- First Aid/CPR Certified
- HWC Certified
Timeline
Clinical Assistant
Youth Opportunity Investments
08.2025 - Current
Lead Waitress
Partners Pizza
01.2019 - 04.2025
Bachelor of Science - Criminal Justice
Tennessee Wesleyan University
Associate of Science - Criminal Justice
Roane State Community College