Madelyn Emes
Reno,NV
Overview
4
4
years of professional experience
Work History
Office Manager
Pacific Behavioral Health
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and client records.
- Managed client referrals, accurately assigning cases to appropriate therapists based on client needs and therapist specialties, ensuring timely access to services.
- Supported grant-funded programs by processing enrollments and maintaining accurate data records, adhering to grant guidelines to ensure compliance and optimize resource utilization.
- Oversaw data tracking and financial management for program budgets, preparing reports to meet funding requirements and providing insights for program development.
- Collaborated with team members to streamline referral and enrollment processes, improving operational efficiency and enhancing client experience.
Admissions Coordinator
Willow Springs Center
05.2023 - 11.2023
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Family Service Specialist I
DWSS-Child Support Enforcement
01.2022 - 05.2023
- Actively managed a caseload of 500 cases, ensuring compliance with federal and state regulations
- Performed enforcement duties including, locating non-custodial parents, reviewing and establishing paternity, initiating administrative and judicial procedures
- Reviewed and enforced court orders within the State of Nevada's jurisdiction and intergovernmental jurisdictions while following federal regulations and state laws
- Consistently met or exceeded performance metrics related to service quality, response time, and client satisfaction.
- Acted as a liaison to facilitate communication between parties, the court, and the agency, addressing knowledge barriers
Care Coordinator
Vitality Unlimited-Homeless Veterans Shelter
08.2021 - 01.2022
- Conducted assessments and intakes, ensuring appropriate services for veterans
- Served as a liaison with the Veterans Administration Agency, ensuring grant compliance and coordination of care.
- Developed and implemented individual service care plans addressing housing, employment, education, as well as mental health and physical health needs
- Documented and maintained accurate and timely records as required by the VA, upholding confidentiality requirements
Intern
Alta Vista Mental Health
08.2020 - 12.2020
- Developed and led support groups for adults regarding substance abuse and living skills
- Collaborated with other employees on biopsychosocial assessments and treatment plans
- Assisted in developing written levels of care and working with insurance
- Followed case management plans while maintaining HIPAA guidelines
Education
Bachelor of Arts - Psychology, Substance Abuse and Addiction Treatment Services
University of Nevada, Reno
Reno, NV05-2021
Timeline
Office Manager
Pacific Behavioral Health
03.2024 - Current
Admissions Coordinator
Willow Springs Center
05.2023 - 11.2023
Family Service Specialist I
DWSS-Child Support Enforcement
01.2022 - 05.2023
Care Coordinator
Vitality Unlimited-Homeless Veterans Shelter
08.2021 - 01.2022
Intern
Alta Vista Mental Health
08.2020 - 12.2020
Bachelor of Arts - Psychology, Substance Abuse and Addiction Treatment Services
University of Nevada, Reno
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