Madelyn Flynn
Kenosha,WI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
ONO Sushi
08.2022 - Current
- Waited on tables from March 18th to August 25th.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Worked as a bartender at Ono's Late Night After-Hours from July 14th to August 25th.
- Handled to-go orders and served as a host/hostess from August 2nd, 2022, to March 17th.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Catering Server
Sophisticatering
01.2019 - 06.2023
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleared dishes and glassware quickly following each course.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Barista
Einstien Bros Bagels
03.2022 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
Tremper High School
Kenosha, WI06.2023
Skills
- Buffet Setup and Takedown
- Conflict and Complaint Resolution
- Regulatory Compliance
- Waiting Tables
- Customer Service
- Menu Memorization
- Adaptable and Flexible
- Anticipating Guest Needs
- Wine and Liquor Service
- Bus Tables
Timeline
Server
ONO Sushi
08.2022 - Current
Barista
Einstien Bros Bagels
03.2022 - 08.2022
Catering Server
Sophisticatering
01.2019 - 06.2023
High School Diploma -
Tremper High School