Madelyn Groat
Ameritas Life Insurance Corp
Wakefield,Nebraska
7
years of professional experience
Dedicated customer service representative with expertise in HIPAA compliance, medical billing, and insurance verification. Proven ability to resolve customer inquiries swiftly, ensuring high satisfaction and loyalty.
Detail-oriented professional experienced in customer service within the healthcare industry. Skilled in active listening and critical thinking, with a focus on HIPAA compliance and effective communication. Committed to enhancing patient understanding of benefits and coverage.
Work History
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted patients with inquiries regarding benefits and coverage options to enhance understanding of healthcare services.
- Collaborated with healthcare providers to streamline communication, improving response times for patient needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Processed and verified billing data for accuracy and compliance with company policies.
- Utilized billing software to generate invoices, manage accounts, and track payment statuses efficiently.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Managed patient inquiries regarding account balances and billing processes.
- Provided exceptional customer service by addressing patient concerns promptly.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Waitress
4 Years- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently managed multiple tables, optimizing service flow during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new waitstaff on menu knowledge and service protocols, enhancing team performance.
- Handled cash transactions and processed payments accurately, maintaining financial integrity.
Front End Cashier Assistant
2 Years 6 Months- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of the checkout area for efficient operations.
- Collaborated with team members to streamline workflows during peak hours.
- Trained new employees on cash handling procedures and customer service standards.
- Implemented best practices for cash management, enhancing accuracy in daily reconciliations.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
Sales Associate
2 Years 6 Months- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Trained new sales associates on store policies, product knowledge, and customer engagement techniques.
- Developed merchandising displays to enhance product visibility and drive sales through effective presentation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
Babysitter
3 Years- Supervised children, ensuring safety and engagement through age-appropriate activities.
- Developed customized care plans addressing individual needs and preferences of each child.
- Communicated effectively with parents regarding daily activities and developmental progress.
- Implemented educational games that promoted cognitive development and social skills.
- Managed schedules to balance playtime, meals, and rest periods efficiently.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Documentation
HIPAA compliance
Insurance verification
Timeline
Customer Service Representative
Ameritas Life Insurance Corp
07.2023 - 09.2025Read More
Waitress
CountyLine Lanes & Dining (Part-time)
03.2019 - 03.2023Read More
Front End Cashier Assistant
Fleet Farm
12.2018 - 06.2021Read More
Sales Associate
Fleet Farm
12.2018 - 06.2021Read More
Babysitter
Self-employeed
06.2018 - 06.2021Read More
Ponca Public School
High School Diploma
Read More