Maddy Fransen
Dickinson,ND
Summary
Diligent server/bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Fluffy Fields Vineyard and Winery
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista/Night Shift Lead
Market Press Coffee Company
02.2021 - 08.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server
Phat Fish Brewing
06.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Education
Dickinson State University
Dickinson, ND05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Service prioritization
- Team collaboration
Timeline
Server/Bartender
Fluffy Fields Vineyard and Winery
06.2022 - 08.2023
Barista/Night Shift Lead
Market Press Coffee Company
02.2021 - 08.2021
Server
Phat Fish Brewing
06.2019 - 01.2021
Bachelor of Science - Education
Dickinson State University
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