Madelyn Hongpanich
Carson,CA
Summary
Agile and adaptable leader with motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing an engaged and empowering work culture.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Back Home In Lahaina
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Community Center Assistant
PKP Community Centre
06.2022 - 07.2022
- organized and led lesson plan creation and materials development .
- Reviewed lesson material with students individually or in small groups.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
Shift Leader
Cauldron Ice Cream
03.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server
Back Home In Lahaina
04.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Teachers Assistant
Edison Elementary
01.2019 - 06.2019
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
Student Librarian Assistant
Stephen White
09.2016 - 05.2017
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
Education
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA05.2024
Associate of Arts - Psychology
El Camino College
Torrance, CA06.2020
High School Diploma -
North High School
Torrance, CA06.2019
Skills
- Task Delegation
- Cost Reduction
- Staff Management
- Orientation and Training
- Money Handling
- Processes and Procedures
- Telephone Etiquette
- Small Group Supervision
- Progress Reporting
- Activity Planning
- Public Speaking
- Problem-Solving
Timeline
Community Center Assistant
PKP Community Centre
06.2022 - 07.2022
Assistant Manager
Back Home In Lahaina
11.2020 - Current
Shift Leader
Cauldron Ice Cream
03.2019 - 03.2020
Teachers Assistant
Edison Elementary
01.2019 - 06.2019
Server
Back Home In Lahaina
04.2017 - Current
Student Librarian Assistant
Stephen White
09.2016 - 05.2017
Bachelor of Arts - Psychology
California State University - Fullerton
Associate of Arts - Psychology
El Camino College
High School Diploma -
North High School
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