Madelyn Hurtado
Poway,CA
Summary
Assistant manager with 6+ years of customer service experience in a fast-paced environment. Coaches teams to meet consistent standards and deliver quality products. Provides high customer satisfaction through strong conflict resolution and service-focused execution.
Overview
6
6
years of professional experience
Work History
Volunteer
Lightbridge Hospice & Palliative Care
San Diego, California
09.2025 - Current
- Provide companionship and support to patients and families during difficult times.
- Deliver care packages to patients and patient families during holdiays and special events.
- Help with prep, setup, and breakdown of community and public events.
Assistant Manager
Jersey Mike's
Poway, California
09.2020 - Current
- Oversee daily operations to maintain efficiency and quality standards.
- Ensure compliance with safety regulations and company policies.
- Coach team members to improve job performance.
- Resolve customer complaints in a prompt and professional manner.
- Monitor inventory levels, reorder supplies as necessary, and update inventory records accordingly.
Education
Associate of Science - General Studies: Emphasis in Math And Science
Palomar College
San Marcos, CA05-2023
Associate of Arts - General Studies: Emphasis in Social Sciences
Palomar College
San Marcos, CA05-2023
Skills
- Leadership
- Inventory management
- Shift scheduling
- Conflict resolution
- Problem solving
- Team building
Affiliations
- Light the Night - November 2019
- Builders Club - September 2015 to June 2018
- Key Club - September 2013 to June 2015
Timeline
Volunteer
Lightbridge Hospice & Palliative Care
09.2025 - Current
Assistant Manager
Jersey Mike's
09.2020 - Current
Associate of Science - General Studies: Emphasis in Math And Science
Palomar College
Associate of Arts - General Studies: Emphasis in Social Sciences
Palomar College