MADELYN KNIGHT

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Managed a diverse team, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
• Carefully interviewed, selected, trained, and supervised staff.

Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.

• Streamlined FOH operations for increased efficiency and enhanced guest experience.
• Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
• Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
• Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
• Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
• Assisted in menu development, considering seasonal ingredients and customer preferences to contribute towards an appealing selection of dishes.

• Assisted with document scanning and imaging projects to support accurate file back-up.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Examined, categorized, and sorted incoming documents.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Assisted in transition to paperless environment, digitizing over substantial volume of physical records.
• Streamlined filing system efficiency by reorganizing physical and digital documents.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.