Summary
Overview
Work History
Education
Skills
community and leadership
references
Timeline
Generic

MADELYN LANE

Vienna,VA

Summary

A self-motivated, hardworking, and conscientious University of Kentucky Business and Organizational Communications graduate in search of an entry level marketing or public relations position that will utilize leadership and creativity skills.

Overview

6
6
years of professional experience

Work History

Disney College Program Intern

Grand Floridian Resort And Spa- Walt Disney World
09.2023 - Current
  • Work at one of Walt Disney World's Deluxe Resorts
  • Assisted in creating magical moments for guests through engaging interactions and personalized attention
  • Promoted to Cast Trainer after four months of employment
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team
  • Proficient in multitasking and critical thinking skills.
  • Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.

Customer Service Representative

Transit Drive-In
01.2022 - 01.2023
  • Assisted in the business office and retail outlet
  • Worked directly with Customers to ensure all needs were met.

Area Marketing Director

Clothes On Inc.
01.2021 - 01.2023
  • Area Marketing Director for on campus apparel distribution
  • Work with Sororities and Fraternities to fulfill their organization's clothing needs
  • Creatively marketed the apparel throughout the campus to grow market share.

Assistant to the Managing Director

Country Club of Buffalo
01.2018 - 01.2021
  • Assistant to the Manager of the pool bar and grill
  • Worked with the Manager to lead the staff
  • Creatively worked to increase sales to members and families to ensure their needs are met
  • Food preparation and delivery.

Customer Service Representative

Tony Walker And Company
11.2017 - 04.2019
  • High end retail store in the Buffalo, New York
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

Bachelor of Science in Business and Organizational Communications -

University of Kentucky 2019-2023
Lexington, KY
05.2023

Study Abroad -

American University of Rome
Trastevere, Italy
2022

Skills

  • Performance evaluation
  • Training and development
  • Strong teamwork
  • Attention to detail
  • Public speaking proficiency
  • Customer service excellence
  • Leadership qualities
  • Multitasking capabilities
  • Interpersonal relations

community and leadership

  • Delta Delta Delta Sorority, Delta Rho Chapter, 2019-2023
  • Fundraising for St. Jude Children’s Research Hospital, 2019-2023, Helped to create and participate in one of the most successful Delta Delta Delta fundraising campaigns nationwide.
  • Conduct Committee Chairperson, 2021-2023, Selected to be the leader of this important inter-sorority committee that ensures all members are acting in the very best interest of the sorority.
  • Freshman Leader, 2019, Selected to be the leader of the 2019 pledge class of 100 women and be a representative for the sorority.
  • Miracle League of Western New York, 2017-Present, Chosen to be a member of the Junior Board of Directors for the not-for-profit organization that provides children and adults with disabilities the opportunity to participate in playing baseball.
  • Best Buddies, 2020-2023, Volunteered with special needs members of the community to enhance their lives. Spent several days per month to provide respite for their caregivers and bring them to and participate in various events and activities.
  • Dance Blue Fundraiser, 2019-2023, Participated in fundraising for a 24 hour dance marathon that supports various not-for-profit organizations and agencies throughout the greater Lexington, Kentucky area.

references

Shall be furnished upon request

Timeline

Disney College Program Intern

Grand Floridian Resort And Spa- Walt Disney World
09.2023 - Current

Customer Service Representative

Transit Drive-In
01.2022 - 01.2023

Area Marketing Director

Clothes On Inc.
01.2021 - 01.2023

Assistant to the Managing Director

Country Club of Buffalo
01.2018 - 01.2021

Customer Service Representative

Tony Walker And Company
11.2017 - 04.2019

Bachelor of Science in Business and Organizational Communications -

University of Kentucky 2019-2023

Study Abroad -

American University of Rome
MADELYN LANE