Madelyn Leland
Ovid,MI
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Memorial Healthcare
Owosso, MI
12.2021 - Current
- As a medical receptionist, I am efficient, hard working and am willing to do anything within my scope of practice. I train all of the new receptionists that come into the clinic. This shows that I’m loyal and reliable, as well as showing them that I’m a leader when we have a difficult patient, being strict, organized, and fun, while still being professional.
In-Home Nanny
N/A
Ovid, MI
08.2016 - Current
- Supervised daily activities, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities tailored to individual learning styles and interests.
- Established consistent routines to promote stability and security for children in care.
- Communicated effectively with parents regarding child development and behavior progress.
Medical Assistant Externship
Memorial Healthcare
Owosso, MI
03.2024 - 04.2024
- As a medical assistant student, I have taken my skills from the classroom and used them in my clinic work. I am very passionate about patient care, and as a medical assistant I have learned empathy and that communication with the provider and the patient is crucial.
Shift Leader
Biggby Coffee
St. Johns, MI
10.2020 - 10.2021
- As a shift leader, I train baristas to be efficient, as well as showing them that I’m a leader when we have a difficult customer, being strict, organized, and fun, while still being professional.
Lawn Care Business Owner
Leland Lawn Care
Ovid, MI
08.2016 - 05.2020
- Managed daily operations of lawn care services to ensure high-quality service delivery.
- Developed and implemented customized lawn maintenance plans for diverse client needs.
- Trained and mentored team members on best practices in landscaping techniques and customer service.
- Streamlined scheduling processes to improve efficiency and optimize resource allocation.
- Developed and implemented effective marketing strategies to attract new clients and retain existing ones.
Education
Graduate - Medical Assistant
Baker College
Owosso, MI05.2024
Alumni - General Studies
Lansing Community College
Lansing, MI08.2023
Graduate - undefined
Ovid-Elsie High School
Elsie, MI05.2020
Skills
- Telephone etiquette
- Medical terminology
- Appointment scheduling
- Front desk operations
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Letter preparation
- Referral verification
- Documentation
Certification
First Aid Certified
CPR Certified
Timeline
Medical Assistant Externship
Memorial Healthcare
03.2024 - 04.2024
Medical Receptionist
Memorial Healthcare
12.2021 - Current
Shift Leader
Biggby Coffee
10.2020 - 10.2021
In-Home Nanny
N/A
08.2016 - Current
Lawn Care Business Owner
Leland Lawn Care
08.2016 - 05.2020
Alumni - General Studies
Lansing Community College
Graduate - undefined
Ovid-Elsie High School
Graduate - Medical Assistant
Baker College
Honors
Graduated Magna Cum Laude, Academic Excellence, Perfect Attendance, Student of the Month, Dean’s List