Madelyn Lightsey
Summary
Ambitious worker with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in customer service, money management, and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Eagerness to learn, grow, and take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server/Manager on Duty
Lost Pizza Co.
04.2021 - Current
- Trained servers on order management, food service quality and how to build connections with guests.
- Welcomed and greeted guests before presenting menu items to customers and serving them.
- Completed daily checklists and communicated changes to servers and kitchen staff.
- Handled guest complaints or issues with a calm and positive attitude.
- Led team of servers to consistently meet customer service and sales targets.
- Reduced inaccuracies by carefully counting cash and handling deposits and tip outs.
- Verified that prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Server
10th Inning Bar And Grill
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy and dietary concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing customer loyalty, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
Auntie Anne's Pretzel Shop
06.2022 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
No Degree -
Northwest Mississippi Community College
SouthavenHigh School Diploma -
Desoto Central High School
Southaven, MS05.2022
Skills
- Load Balancing
- Customer Service
- Team Leadership
- Reliable and Responsible
- Problem-Solving
- Relationship Building
- Money Handling
- Critical Thinking
- Collaboration and Teamwork
- Quality Assurance
- Work Planning and Prioritization
Interested in, Travel/hiking, Motorsports/cars, and Photography
These are just a handful of my favorite hobbies and pastimes and though they may not relate to one another, I feel as though they help me to expand my knowledge of my interests and the world around me.
Timeline
Server
10th Inning Bar And Grill
01.2023 - 05.2023
Shift Leader
Auntie Anne's Pretzel Shop
06.2022 - 09.2022
Server/Manager on Duty
Lost Pizza Co.
04.2021 - Current
No Degree -
Northwest Mississippi Community College
High School Diploma -
Desoto Central High School