Madelyn Lopez
Houston,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Server
The 401 Table And Tap
Houston, TX
02.2022 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Hostess
The 401 Table And Tap
Houston
02.2022 - 08.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Yes Prep Gulfton
Houston, TX06-2023
Skills
- Food inspection
- Guest Engagement
- Safe Food Handling
- Food Delivery
- Performance Improvement
- Dining customer service
- Professional Appearance
- Positive and professional
- Exceptional customer service
- Check payment processing
Timeline
Server
The 401 Table And Tap
02.2022 - 08.2023
Hostess
The 401 Table And Tap
02.2022 - 08.2023
High School Diploma -
Yes Prep Gulfton