Madelyn Merkle
Winter Springs
Summary
Dynamic and reliable professional with a proven track record at Chiffon Culture Bakery, excelling in upselling products and enhancing customer experiences. Skilled in maintaining cleanliness and organization, I foster positive interactions and ensure guest satisfaction through attentive service. Committed to delivering high-quality results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bakery Cashier
Chiffon Culture Bakery
01.2025 - Current
- Assisted customers with product inquiries, providing recommendations for baked goods and promotions.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change management.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
Server
Hokkiado Sushi and Teppan
08.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, enhancing dining experience.
- Assisted in training new servers on menu items and service standards, promoting team cohesion and efficiency.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lifeguard
MetroLagoons
04.2023 - 09.2023
- Helped ensure guest satisfaction by answering questions
- Monitored pool activities to ensure safety and adherence to regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety checks of facilities and equipment for operational readiness.
- Enforced pool rules and regulations, maintaining orderly environment for guests.
Barista
Starbucks
09.2022 - 06.2023
- Prepared high-quality beverages consistently, adhering to company standards and customer preferences.
- Operated espresso machines and coffee grinders, ensuring optimal performance and maintenance.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Managed inventory levels, restocking supplies to maintain efficient workflow during peak hours.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Tumbling Coach
Next Level Tumbling
01.2020 - 05.2022
- Adapted lessons to age, size and skill level of gymnast.
- Developed and implemented age-appropriate educational games and crafts to enhance cognitive skills.
- Instructed and took care of children of all ages
- Supervised children's activities, ensuring safety and engagement in learning experiences.
- Addressed behavioral issues promptly, employing conflict resolution techniques to foster positive interactions.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Education
Associate of Science - Interior Design
Seminole State College of Florida
Sanford, FL05-2026
Skills
- Phone etiquette
- Upselling products
- Maintaining displays
- Marketing promotions
- Friendly and outgoing
- Punctual and reliable
Timeline
Bakery Cashier
Chiffon Culture Bakery
01.2025 - Current
Server
Hokkiado Sushi and Teppan
08.2024 - Current
Lifeguard
MetroLagoons
04.2023 - 09.2023
Barista
Starbucks
09.2022 - 06.2023
Tumbling Coach
Next Level Tumbling
01.2020 - 05.2022
Associate of Science - Interior Design
Seminole State College of Florida
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