Madelyn Mortimer
Spencerport,NY
Summary
Reliable and motivated Healthcare Administration student with customer service and volunteer firefighting experience in fast-paced, team-based environments. Strong communication, organization, and problem-solving skills for managing priorities and resolving issues. Ready to apply healthcare administration knowledge to support quality operations in biotechnology and healthcare settings.
Overview
2
2
years of professional experience
Work History
Barista & Barista Trainer
Starbucks
03.2026 - Current
- Trained new baristas on espresso preparation, recipes, and café service standards.
- Prepared espresso drinks and specialty beverages in busy café service.
- Supported customers with friendly service and clear, helpful communication.
- Responded to customer inquiries with prompt, professional communication to ensure satisfaction.
Volunteer Firefighter
Spencerport Fire Department
11.2024 - 05.2026
- Responded to Spencerport Fire Department alarms, executing fire suppression and emergency rescue operations.
- Operated department apparatus to support fire suppression, rescue operations, and medical emergencies.
- Coordinated emergency response efforts by effectively communicating with crew members, officers, and community members.
Hostess/Busser
Mangia Mangia
07.2024 - 06.2025
- Welcomed guests with friendly greetings at Mangia Mangia with warm, professional hospitality.
- Coordinated reservations and waitlist management using front desk seating board to optimize guest flow.
- Handled phone inquiries for scheduling and confirming reservations, recording takeout orders, and addressing service questions to enhance customer satisfaction.
Education
Bachelor of Science - Healthcare Administration
SUNY, Brockport
Brockport, NY05-2029
Some College (No Degree) - Sociology
St. Bonaventure University
Saint Bonaventure, NYHigh School Diploma -
Spencerport High School
Spencerport, NY06-2025
Skills
- Customer service and support
- Effective communication
- Team collaboration
- Problem solving
- Emergency response
- Natural leader
- Quick learner
- Dependable
- Quality improvement
- Conflict resolution
Accomplishments
- Pursuing a bachelor's degree as a full-time online college student
- Completed probationary firefighting training
- Working part-time while taking extra classes in school
- Monroe County Sheriff Teen Police Academy Graduate
- Biliterate (Spanish)
Timeline
Barista & Barista Trainer
Starbucks
03.2026 - Current
Volunteer Firefighter
Spencerport Fire Department
11.2024 - 05.2026
Hostess/Busser
Mangia Mangia
07.2024 - 06.2025
Bachelor of Science - Healthcare Administration
SUNY, Brockport
Some College (No Degree) - Sociology
St. Bonaventure University
High School Diploma -
Spencerport High School