Dedicated Shift Leader enthusiastic about building a strong team to meet and exceed objectives with compassionate leadership. Desiring additional growth in various areas.
Overview
2
2
years of professional experience
Work History
Barista & Barista Trainer
Starbucks
Fishers, IN
07.2023 - 07.2024
Welcomed and communicated with customers to take their orders and offer recommendations based on behalf of their preferences
Prepared and served coffee, espresso, refreshers, blended beverages, teas, pastry items, and hot breakfast
Managed periodic peaks with an increase of customers on a daily basis with a levelheaded mindset and efficient work pace
Memorized recipes in several sizes for all beverages and seasonal releases
Maintained clean and organized workspace following proper health code
Collected payments, dealt with cash, and provided exact change
Shift Leader
Tropical Smoothie Cafe
Fishers, IN
04.2022 - 05.2023
Supervised and led employees to maintain productivity and customer service levels.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Coached team members to increase productivity and reduce workplace accidents.
Counted cash on hand at shift closing to determine shortages or overages.