Madelyn Navarrette

Led hiring and firing processes through structured interview techniques.
Supervised training initiatives to develop team skills effectively.
Administered team development reviews, including performance evaluations and raises.
Coordinated schedules and managed time-off efficiently for optimal team performance.

• Supervised team during peak hours to ensure efficient service.
• Trained new employees on operational procedures and customer service standards to ensure consistent service quality.
• Managed inventory levels and restocked supplies as needed throughout the shift.
• Conducted quality checks on food items to maintain safety and freshness standards.
• Resolved customer complaints promptly to maintain high guest satisfaction.
• Monitored cash handling procedures to ensure accuracy and compliance with security standards.
• Assisted in training new employees on shift operations.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Resolved customer complaints promptly and professionally.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.

• Engaged customers to elevate dining experience and satisfaction.
• Delivered exceptional customer service, contributing to a positive dining environment.
• Learned required tasks swiftly to support team performance.