Madelyn Novotny
Kimbolton,OH
Summary
Shift Manager at Zeppes Bistro & Bar a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and quality assurance, I effectively handled escalated customer issues and fostered a positive work environment. Recognized for decision-making and mentoring, ensuring seamless operations and workplace safety.
Overview
7
7
years of professional experience
Work History
Shift Manager
Zeppes Bistro & Bar
Hudson, OH
07.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Delegating work
- Mentoring and coaching
- Quality assurance
- Shift leadership
Timeline
Shift Manager
Zeppes Bistro & Bar
07.2018 - Current
High School Diploma -
Penn Foster High School