Madelyn Rameau
Muskegon
Summary
Dedicated Direct Support Professional with a proven track record at Heritage Homes, excelling in compassionate caregiving, and client documentation. Skilled in emotional intelligence and problem-solving, I effectively supported clients' independence and well-being, ensuring a safe environment and facilitating successful communication with care teams. Committed to enhancing the quality of life for high-risk individuals with disabilities.
Overview
8
8
years of professional experience
Work History
Direct Support Profesional
Heritage Homes
Allendale, MI
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted in crisis intervention and de-escalation techniques to ensure client safety.
- Trained new staff on best practices for client engagement and support strategies.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Support Staff Member
Hga Support Services
Fruitport, MI
08.2020 - 05.2021
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Everyday care
Sales Associate
Old Navy
Muskegon, MI
06.2018 - 04.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Interdisciplinary Psychology
Northern Michigan University
Marquette, MI12.2026
Associate of Science - General Studies
Northern Michigan University
Marquette, MI08.2024
Skills
- Client documentation
- ADL support
- Transportation
- Clinical quality program standards
- Compassionate caregiving
- Emotional intelligence
- Behavior redirection
- First aid and safety
- Client support
- Time management
- Behavioral management
- Relationship building
Timeline
Direct Support Profesional
Heritage Homes
07.2023 - Current
Support Staff Member
Hga Support Services
08.2020 - 05.2021
Sales Associate
Old Navy
06.2018 - 04.2021
Associate of Science - General Studies
Northern Michigan University
Bachelor of Science - Interdisciplinary Psychology
Northern Michigan University