Madelyn Reed
Pinson
Summary
Working in the service industry has taught me how to manage working in a fast-paced environment, easily adapt to change, and provide customer service to a diverse range of individuals. However, I am eager to start working towards a new career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Cajun Steamer Bar And Grill
03.2024 - Current
- Used slow periods to restock supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Build great customer service
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Bartender/Manager
Watkins Bourbon Bar & Brasserie
04.2023 - 03.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at the close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Monitored food preparation, production, and plating for quality control.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
No Degree - Commercial Wiring
Blount County Career Tech & Equipment
Locust Fork, AL05-2024
Skills
- Operating in a fast-paced work environment
- Time management
- Consistently engaged in active movement throughout the workday
- Conflict Resolution
- I excel in dynamic environments
- Exceptional customer Service
- Training
- Sales expertise
Certification
Osha 10 certified.
Timeline
Server
Cajun Steamer Bar And Grill
03.2024 - Current
Bartender/Manager
Watkins Bourbon Bar & Brasserie
04.2023 - 03.2024
No Degree - Commercial Wiring
Blount County Career Tech & Equipment
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