Madelyn Reyes

• Managed the recruitment, training, development, and succession planning team in line with H&M Hiring Best Practices.
• Weekly analyzed and followed up on Sales & Profit KPIs for the department along with the Visual Merchandisers.
• Secured store operations, H&M standards, and Best Practices with the proper scheduling to maximize conversion, enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Actively participated in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and department moves.
• Evaluated and managed the performance of the department team members; gave regular feedback, executed dialogues, development plans, and follow-ups and took actions to improve performance and develop the team.
• Delivered clear communication to store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership meetings.

• Ensured the maintenance of the sales floor was managed in a cost-efficient way to meet H&M standards.
• Performed all store routines, including the opening and closing of the store, following all company practices and procedures.
• Ensured that the truck was processed and followed up to ensure the execution.
• Assisted the management team with the training and development of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback.

• Supported in the maintenance of a neat and tidy sales floor inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities.
• Actively processed, stocked, and replenished garments on the sales floor and stock room.
• Unloaded delivery truck, received, opened and unpacked merchandise and labeled merchandise with security tags within efficient timeline goals.
• Rang on the register, reported and handled all required transactions, issued receipts, and folded and placed merchandise in the appropriate bag.

• Handled all sales transactions while operating assigned cash register.
• Maintained security of all cash.
• Received merchandise.
• Assisted with unloading trucks.
• Adhered to and upheld policies and procedures.