Madelyn R. LyBrand

• Developed and scheduled targeted social media content to enhance brand identity and engagement.
• Produced high-quality photos and videos of products, models, and in-store events to support digital marketing campaigns.
• Assisted in developing marketing materials to enhance brand visibility and product awareness.
• Conducted market research to identify consumer trends and preferences, informing brand strategy.
• Coordinated social media campaigns, increasing engagement through targeted content creation.

• Coordinated communication with new and existing clients via phone and email, ensuring timely support and efficient follow-ups.
• Supported client relationship management by organizing customer information and facilitating clear communication.
• Collaborated with agency owner in fast-paced, client-focused insurance environment, contributing to seamless operations.

• Acted as a trusted point of contact in a high-discretion environment, handling sensitive client information with professionalism.
• Managed multi-line phone systems, efficiently routing calls to relevant departments to enhance communication flow.
• Greeted and assisted residents, families, and visitors, ensuring a welcoming atmosphere.
• Managed phone inquiries and appointment scheduling with accuracy and professionalism.
• Maintained resident records in compliance with privacy regulations and organizational policies.

• Managed front desk operations, scheduling appointments, answering calls, and greeting clients to ensure positive first impressions.
• Managed front desk operations including scheduling appointments, answering calls, and greeting clients in a professional and welcoming manner.
• Created and posted content for salon social media accounts (Instagram, TikTok) to enhance brand visibility and engagement.

• Greeted guests and streamlined arrival experience, guiding customers through ordering, pickup, and seating to enhance efficiency during busy times.
• Addressed guest questions and resolved small issues promptly, ensuring clear communication to uphold positive experience.
• Welcomed and seated guests, ensuring prompt service and positive dining experiences.
• Managed reservation system, optimizing table turnover to enhance guest satisfaction.
• Assisted in menu guidance, providing detailed descriptions and answering customer inquiries.

Concentration: Marketing