Madelyn Ruizdeporras
Boston,MA
Summary
Experienced Operations Manager with a strong history at Public Charter Schools, specializing in K-12 educational operations, enrollment and bilingual family engagement. Demonstrated excellence in strategic planning and crisis management, achieving a remarkable 100% quality control in customer support. Renowned for collaboration, meticulous review skills, and comprehensive logistics oversight.
Overview
20
20
years of professional experience
Work History
Grades 6-12 Family Operations Manager
Boston Prep Charter Public School
07.2019 - Current
- Facilitate campus-based family and community engagement, workshops and events. Drove family engagement from 0-30 active family members.
- Manage all aspects of student recruitment and enrollment which include in-person Open Houses. Achieved full enrollment for current school year.
- Direct student yellow bus transportation services. Ensure smooth and regular operation of buses. Successfully addressed all parent questions and responses within 24 hours.
- Spanish interpretations and translations for schoolwide departments and services.
- Produce weekly Family Newsletters
- Oversee student attendance with an average of 96% percent attendance, Oversee development of attendance plans to address truancy or tardiness issues.
Operations Manager
Match Community Day Public Charter Elementary School
05.2015 - 08.2019
- Coordination of Procedures and Logistics (arrival, dismissal, lunches, parent teacher conferences and testing)
- Managed all Field Trip logistics
- Assisted with fire drills and assisted in safe mode drills
- Supervise operations team consist of Facilities and Operations Manager
- Led and managed events such as Parent Night, Teacher Appreciation Week, Spirit Week, New Student Orientations, Parent Council Meetings, Potlucks and Field Day
- Mange in coordinating Staff Summer Training Logistics
- Social Network management through Facebook, auto calls, and emails.
- Implemented quality control measures to improve data integrity and minimize errors in student records.
Assistant Director of Operations/Interim Director of Operations
Match Community Day Public Charter Elementary School
09.2018 - 07.2019
- Strategized planning meetings with Principal to optimize school wide systems
- Collaborated with Director of Network Operations, Data and Analytics Manage and Facilities Manager
- Building maintenance- daily walk-through of building; Daily systems management
- Budgeting, ordering materials, furniture, supplies, food etc
- Direct supervisor to Operations team including: (Front Officer Manager, Special Projects Coordinator, Lunch Assistant, Nurse, Janitor)
- Manage school-wide events (i.e.- fundraisers, picture day, field day etc.)
Senior Universal Case Registrar
Blue Cross & Blue Shield of MA
12.2005 - 05.2012
- Facilitate campus-based family and community engagement, workshops and events. Drove family engagement from 0-30 active family members.
- Manage all aspects of student recruitment and enrollment which include in-person Open Houses. Achieved full enrollment for current school year.
- Direct student yellow bus transportation services. Ensure smooth and regular operation of buses. Successfully addressed all parent questions and responses within 24 hours.
- Spanish interpretations and translations for schoolwide departments and services.
- Produce weekly Family Newsletters
- Oversee student attendance with an average of 96% percent attendance, Oversee development of attendance plans to address truancy or tardiness issues.
Education
No Degree - Diploma
The English High School
Boston, MARising Leader Program (Coaching/Leading) - Communications
Match Charter School
Boston, MABoston EMS Training Certificate -
Skills
- Utilized extensive customer support knowledge to resolve inquiries and improve service delivery
- Led family engagement strategies to strengthen partnerships between families and educational institutions
- Guided team efforts to enhance visual storytelling and audience engagement
- Utilized mail merge techniques to produce personalized communications for targeted outreach
- Fostered collaboration among departments to improve data management and reporting
- Enhanced customer interactions and support by utilizing bilingual skills in English and Spanish
- Engaged with cross-functional teams to enhance project outcomes and drive collective success
- Promoted cultural awareness initiatives to foster a diverse and respectful workplace environment
- Directed transportation management strategies to optimize supply chain performance and reduce costs
- Applied admissions expertise to support prospective students in navigating enrollment procedures and requirements
- Led recruitment efforts by developing strategies to attract diverse student populations Oversaw the planning and execution of recruitment events to enhance visibility and engagement
Languages
Spanish
Native or Bilingual
Timeline
Grades 6-12 Family Operations Manager
Boston Prep Charter Public School
07.2019 - Current
Assistant Director of Operations/Interim Director of Operations
Match Community Day Public Charter Elementary School
09.2018 - 07.2019
Operations Manager
Match Community Day Public Charter Elementary School
05.2015 - 08.2019
Senior Universal Case Registrar
Blue Cross & Blue Shield of MA
12.2005 - 05.2012
No Degree - Diploma
The English High School
Rising Leader Program (Coaching/Leading) - Communications
Match Charter School