Madelyn Thelen
Omaha,NE
Summary
Dedicated server well versed in food and beverage operations as well as guest services. Experienced in managing large scale events or intimate gourmet dining and extensive background in customer care. Strong interpersonal skills and perceptive personality. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Bartender
Noble’s Metrocenter
Nashville TN
05.2025 - Current
- Crafted and served a variety of beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged with customers to provide personalized service and foster repeat business.
- Served high customer volumes during special events, nights, and weekends.
Medical Records Specialist
The Urology Center PC
Omaha, NE
12.2023 - 01.2025
- Organized and maintained electronic health records for accuracy and compliance.
- Processed patient information requests in adherence to HIPAA regulations.
Server
The Good Life
Omaha, NE
03.2021 - 06.2023
- Provided exceptional customer service to enhance guest satisfaction and retention.
Admin/Lab Technician
88MED/GS LABS
Omaha, NE
04.2020 - 02.2021
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
CNA
Brookestone Meadows
Elkhorn, Nebraska
07.2019 - 10.2020
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Host, Expo, Phones
Oscar's Pizza & Sports Grille
Omaha, NE
09.2018 - 07.2019
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Dietary Aide
Elk Ridge Village
Elkhorn, Nebraska
08.2017 - 09.2018
- Closely followed sanitation and food handling guidelines while assisting residents with three daily meal preparation.
- Upheld efficiency of meal services by pre-setting over sixty tables before patients arrived.
- Referred patients to appropriate outpatient settings for additional diet education and support.
Education
Bachelor of Science - Nursing
Metropolitan Community College
Omaha, NE05.2023
High School Diploma -
Millard West High School
Omaha, NE12.2018
Skills
- Customer Service
- Documentation and reporting
- Dining area maintenance
- Multi-tasking skills
- Dependable and Caring
- Dementia and Alzheimer's knowledge
Certification
- CNA - Certified Nursing Assistant
- Licensed Bartender ABC - 05/2025
- AED, BLS, CPR Certification
- Food Handler Certification
Timeline
Bartender
Noble’s Metrocenter
05.2025 - Current
Medical Records Specialist
The Urology Center PC
12.2023 - 01.2025
Server
The Good Life
03.2021 - 06.2023
Admin/Lab Technician
88MED/GS LABS
04.2020 - 02.2021
CNA
Brookestone Meadows
07.2019 - 10.2020
Host, Expo, Phones
Oscar's Pizza & Sports Grille
09.2018 - 07.2019
Dietary Aide
Elk Ridge Village
08.2017 - 09.2018
Bachelor of Science - Nursing
Metropolitan Community College
High School Diploma -
Millard West High School