MADELYN WALKER
Suwanee,GA
Summary
Dedicated over eight years of expertise to the quality assurance area of the non-profit sector, specifically serving individuals with developmental and intellectual disabilities. After relocating to Ireland to pursue further academic goals, I have built on my communication and interpersonal skills while working in hospitality local to Cork. I am now striving to apply my proficiency in the social sciences, quality assurance and customer service to a new professional opportunity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Mabel Lane, Cafe Velo and Carrigaline Court Hotel
07.2024 - 03.2026
- Gained experience catering to more regular, local clients on a daily basis, which provides more opportunities to immerse myself in Irish culture
- Acquired barista skills as well as managing larger bookings under pressure
Quality Review Specialist
United Cerebral Palsy of GA and SC
03.2018 - 08.2022
- Assisted in and conducted internal investigations of policy violations in cases of abuse, neglect, exploitation and other critical incidents
- Evaluated problem areas and made appropriate recommendations for two states with different regulations
- Helped to coordinate mass vaccinations for each region, while also tracking health specifically related to the Covid-19 Pandemic
- Provided needed assistance during external audits such as Council on Accreditation
Quality Improvement Specialist
Hi-Hope Service Center
05.2017 - 10.2017
- Identified vulnerable areas of significance and ensured compliance according to Hi-Hope and federal and state regulations in a new position
- Prepared and presented data to executives at Quality/Risk Management meetings
- Met schedule using excellent planning and coordination skills
- Participated in the process of accreditation from the Commission on Accreditation of Rehabilitation Facilities
Records Content Associate
UCPGA
11.2015 - 04.2017
- Real-time review of the quality and appropriateness of the daily activities content for individuals served
- Creation and distribution of reports outlining the concerns with compliance of documentation
- Providing one-on-one guidance to staff as well as small scale training regarding documentation quality
- Supporting Quality Improvement Department through the completion of assigned tasks and projects, including data capture and reporting, records compliance management and training
Server
Pub Ten
02.2016 - 07.2016
- Enhanced my background in hospitality, with patience, during the opening of a new restaurant
- Learned to work through multiple changes as new owner often tried new procedures to streamline our ability to service customers
Internship
UCPGA
10.2014 - 11.2015
- Gathered knowledge of basic functions of a non-profit organization, through data management within Therap and aggregation of historical customer surveys for data analysis
Server
Local Kitchen & Tap
08.2014 - 11.2015
- Maximized customer service skills through teamwork in an extremely fast paced restaurant
- Maintained a calm and collected attitude while appropriately responding to their concerns as well as providing feedback for change when necessary
Education
Master of Arts - Anthropology
University College Cork
Ireland2024
Bachelor of Science - Sociology
College of Charleston
SC, USA2014
Skills
- Microsoft office suite proficiency
- Person Centered Approach competent
- Attention to detail
- Critical thinking
- Analytical
- Interpersonal communication
- Emotional intelligence
- Teamwork
- Problem-solving
- Multitasking efficiency
- Strong work ethic
Certification
- Program Outcome Measures course from Georgia Center for Nonprofits
References
- Stephanie Flikeid, sflikeid@gmail.com
- Eilis Howard, eilishoward@carrigcourt.com
Timeline
Server
Mabel Lane, Cafe Velo and Carrigaline Court Hotel
07.2024 - 03.2026
Quality Review Specialist
United Cerebral Palsy of GA and SC
03.2018 - 08.2022
Quality Improvement Specialist
Hi-Hope Service Center
05.2017 - 10.2017
Server
Pub Ten
02.2016 - 07.2016
Records Content Associate
UCPGA
11.2015 - 04.2017
Internship
UCPGA
10.2014 - 11.2015
Server
Local Kitchen & Tap
08.2014 - 11.2015
Bachelor of Science - Sociology
College of Charleston
Master of Arts - Anthropology
University College Cork