Madelyn Windham
Vancleave,MS
Summary
Dynamic customer service professional with extensive experience in high-volume dining environments, excelling in delivering exceptional guest experiences and efficient table management. Strong communication and interpersonal skills foster positive interactions, while a proven track record enhances workflow and team efficiency, significantly bolstering the restaurant's reputation for service excellence. Adaptability and effective problem-solving abilities shine in fast-paced settings, driving increased customer satisfaction and loyalty. Equipped with analytical acumen and technical knowledge, challenges are approached with a proactive mindset, consistently surpassing expectations in both independent and collaborative settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Killer crab seafood
Guatier, Mississippi
09.2024 - Current
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
Babysitter
Kim Hammonds
Vancleave, Mississippi
08.2020 - 05.2021
- Enforced rules to teach good manners and maintain safe environment.
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintaining a positive attitude while being patient and understanding with the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Assisting with meals, snacks, and bedtime routines for the children.
- Using problem-solving skills to anticipate potential issues before they arise.
- Providing a safe environment for children to explore their curiosity and creativity.
- Used organization and time management skills to multitask and keep children on set schedules.
Education
Bachelor of Arts - Business Management
University of Southern Mississippi
Hattiesburg, MS08-2026
Associate of Arts - Business
Mississippi Gulf Coast Community College
Perkinston, MS05-2024
High School Diploma -
Vancleave High School
Vancleave, Mississippi05-2021
Skills
- Detail oriented
- Organized
- Work well under pressure
- Time efficient
- Exceptional customer service
- Cash handling
- Guest engagement
- Respectful
- Microsoft
- Strong work ethic
Certification
- Certified Microsoft Office Specialist: Excel Associate (Office 2019), Issued by Microsoft - Certification Badge link: https://www.credly.com/badges/a6b69db1-3d65-4635-8544-c0e1fb2c0020/public_url
- The Society for Collegiate Leadership & Achievement (SCLA) - Certification link: https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fet.honor.thescla.org%2FCL0%2Fhttps%3A%252F%252Fapp.thescla.org%252Fapi%252Fpublic%252Faccount%252F950578%252Fcertificate%252Fpdf%253Fts%3D1756085974%2526sign%3Db654ae4494cdd8fd76a0ebe8f3ff156a81f459bd62122a9ea52b1d664ef6109c%2F1%2F01000198dee1785f-9aeefc31-94e7-41ca-904e-a7d0709d11bf-000000%2FZi7VuIb8u43wb8VoY6fDMcyyX7e_-IeohYHO2GejhQg%3D419&data=05%7C02%7Cmadelyn.windham%40usm.edu%7C26aa06847bc142acccd308dde3784013%7C7f3da4be2722432ebfa764080d1eb1dc%7C0%7C0%7C638916829177720026%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=bHRaosUBwI1Kkia1mA5MtdQ5aDneTNSh1ZfTCOkqCFU%3D&reserved=0
- Joined The National Society of Leadership and Success in 2025
Timeline
Server
Killer crab seafood
09.2024 - Current
Babysitter
Kim Hammonds
08.2020 - 05.2021
Associate of Arts - Business
Mississippi Gulf Coast Community College
High School Diploma -
Vancleave High School
Bachelor of Arts - Business Management
University of Southern Mississippi