Madelyn Worl
Kettering
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Leader
Graeter's Ice Cream
Centerville, OH
02.2022 - Current
- Maintained cleanliness and organization of serving area to ensure a pleasant experience.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Operated point-of-sale system efficiently for accurate order processing and payment handling.
- Assisted in training new staff on service protocols and product knowledge.
- Collaborated with team members to manage peak hours effectively, ensuring timely service.
Server
Chilis's Bar and Grill
Cincinnati, OH
09.2024 - 04.2026
- Efficiently managed up to eight tables at a time with impeccable service and guest satisfication
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Implemented upselling techniques to boost average check totals and enhance dining experiences.
- Monitored dining area for cleanliness, organization, and adherence to safety standards.
Education
Bachelor of Science - Nutrition Sciences
University of Cincinnati
Cincinnati, OH04-2027
Skills
- Teamwork and Collaboration
- Customer Service
- Multi-tasking
- Food Safety Precautions
- Problem Solving
- Work Ethic
- Critical Thinking
- Communicative
- Adaptability
Certification
Human Subjects Research (HSR) Core Certification
Issuing Organization: CITI Program
Date Completed: June 2026
Timeline
Server
Chilis's Bar and Grill
09.2024 - 04.2026
Team Leader
Graeter's Ice Cream
02.2022 - Current
Bachelor of Science - Nutrition Sciences
University of Cincinnati