Madelyne Cronk
Marquette
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Red Lobster. Proven ability to craft high-quality cocktails while managing multiple orders in a fast-paced environment. Strong work ethic and calm demeanor contribute to increased customer satisfaction and engagement. Experienced in cash handling and beverage preparation, ensuring order accuracy.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Red Lobster
03.2023 - Current
- Lead bartender and has trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Zookeeper Intern
Toledo Zoo
05.2023 - 08.2023
- Gained a comprehensive understanding of various animal species'' biology, behavior, and environmental needs through extensive research and hands-on training.
- Continually sought opportunities for personal growth through participation in relevant workshops, seminars, and conferences within the zoological community.
- Maintained clean and safe exhibit spaces for both animals and guests, ensuring a high standard of hygiene and visual appeal.
- Collaborated with zookeepers on diet formulation tasks, providing optimal nutrition for diverse species according to specific dietary requirements.
Landscaper/Gardener
Merry Berrys Evergreen Gardening
05.2021 - 08.2023
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Server
Bob Evans
02.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Zoology
Northern Michigan University
Marquette, MI12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Order accuracy
- Beverage preparation
- Calm demeanor
Timeline
Zookeeper Intern
Toledo Zoo
05.2023 - 08.2023
Server/Bartender
Red Lobster
03.2023 - Current
Landscaper/Gardener
Merry Berrys Evergreen Gardening
05.2021 - 08.2023
Server
Bob Evans
02.2019 - 08.2020
Bachelor of Science - Zoology
Northern Michigan University
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