Madelyne Rodado
New York
Summary
Detail-oriented leader with strong skills in conflict resolution and team management. Experienced in overseeing boutique operations and achieving sales growth through strategic performance coaching and optimized staff engagement.
Overview
5
5
years of professional experience
Work History
Atelier Manager
Aritzia Flagship 5th Avenue
New York, NY
08.2023 - Current
- Conducted performance evaluations, coaching sessions, and ongoing development initiatives that strengthened employee engagement, improved productivity, and supported internal talent growth.
- Directed end-to-end tailoring operations for high-volume clientele at Aritzia, consistently achieving alteration accuracy and service KPIs in a luxury retail environment.
- Managed and coached a cross-functional atelier team at Aritzia, overseeing daily operations, performance management, and workflow execution to consistently meet service and productivity KPIs.
Boutique Lead
Aritzia Flagship 5th Avenue
New York, NY
11.2022 - 08.2023
- Managed employee schedules to optimize productivity during peak hours.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Led a team of 100+ sales associates at Aritzia, driving a 20% increase in monthly boutique sales through performance coaching, KPI tracking, and clienteling strategies.
- Consistently exceeded boutique conversion and UPT (units per transaction) targets by optimizing floor leadership, customer engagement, and individualized styling support.
Senior Sales Associate
Aritzia Flagship 5th Avenue
New York, NY
08.2021 - 11.2022
- Trained 10+ new team members on sales techniques and product knowledge to improve performance.
- Participated in new boutique opening events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Exceeded seasonal sales goals, averaging $250k - $400k every season in gross sales.
- Increased repeat customer purchases by 30% and maintained a 90%+ client satisfaction rate by delivering tailored styling recommendations and high-touch service experiences.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY05-2025
Skills
- New Store Opening Management
- Team leadership
- Time management
- Decision-making
- Staff development
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Atelier Manager
Aritzia Flagship 5th Avenue
08.2023 - Current
Boutique Lead
Aritzia Flagship 5th Avenue
11.2022 - 08.2023
Senior Sales Associate
Aritzia Flagship 5th Avenue
08.2021 - 11.2022
Bachelor of Arts - Criminology
John Jay College of Criminal Justice