Madelynn Blanton
Louisville,KY
Summary
Dedicated bartender with extensive experience in high-volume settings. Known for exceptional multitasking and communication skills, contributing to improved service efficiency and customer loyalty through personalized interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Osteria Itilian Seafood
Louisville, KY
06.2025 - Current
- Managed inventory levels of liquor and supplies, reducing waste through effective stock control measures.
- Developed signature cocktails that contributed to increased customer interest and repeat business.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to establishment.
- Implemented process improvements for order efficiency, streamlining workflow during peak service hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Vincenzo's
Louisville, KY
12.2023 - 06.2024
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to synchronize food and drink orders for efficient service delivery.
- Trained new bartenders on menu offerings, equipment usage, and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Grassa Gramma
Louisville, KY
04.2021 - 12.2023
- Crafted and served cocktails, ensuring consistency and quality in every drink.
- Managed bar inventory, optimizing stock levels to reduce waste and improve efficiency.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Trained new staff members on bar procedures and drink preparation techniques.
- Developed seasonal cocktail menus, showcasing creativity while aligning with customer preferences.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY04-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Customer service expertise
- Handling difficult customers
- Menu memorization
- Memory retention
- Professional appearance
- Service-oriented mindset
- Suggestive selling
- Food service
- Inventory
- Creative mixology
Certification
S.T.A.R (server training in alcohol regulations)
Timeline
Bartender
Osteria Itilian Seafood
06.2025 - Current
Bartender
Vincenzo's
12.2023 - 06.2024
Bartender
Grassa Gramma
04.2021 - 12.2023
Associate of Science -
Jefferson Community And Technical College